Letter

Band 8+: You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

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Dear Sir/Madam,

I am writing this letter to inform you that I faced an unexpected issue with a product the I purchased from your online shop.

Last week, I ordered a red rolling suitcase in size medium that I received today. Unfortunately, the item appears to be damaged since two of the four wheels are completely broken. I would have used this product for an upcoming working trip but due to the damage it is unusable and useless. In fact, in this condition the suitcase has to be lifted in order to be transported which is not convenient and comfortable for long commuting.

This situation has negatively affected me because without a proper luggage I am unable to travel and I cannot afford to buy another one at the moment. I would really appreciate it if you could solve the issue by sending me a replacement as soon as possible.

Please do not hesitate to contact me.

Yours sincerely,

Word Count: 159

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter fully addresses all parts of the task. The order details (red rolling suitcase, medium size, ordered last week) are clear, the issue (broken wheels) is well-described, and the desired resolution (a replacement) is explicitly stated. The tone is appropriately formal and the progression of ideas is logical. No improvements are necessary as the requirements of the task are fully satisfied.

Coherence & Cohesion

The letter is very well-organized and follows a logical progression. Each bullet point from the task is addressed in a distinct paragraph, which makes the message easy to follow. To improve, ensure that transitions between sentences are even smoother; for example, the transition between describing the damage and the impact on your trip could be slightly more fluid. Overall, the paragraphing is skillful.

Lexical Resource

You have used a good range of vocabulary appropriate for a formal complaint, such as 'unexpected issue', 'unusable', and 'negatively affected'. The use of 'commuting' is slightly unusual in the context of travel, but the meaning remains clear. To reach a higher level, try incorporating more sophisticated collocations or more precise descriptive terms regarding the product's defect.

Grammatical Range & Accuracy

The grammatical structures are generally accurate and include a mix of simple and complex sentences. However, there are a few minor errors that prevent a higher score, such as the typo 'the I purchased' (which should be 'that I purchased') and the use of 'a proper luggage' (luggage is an uncountable noun and should be 'proper luggage'). Pay close attention to article usage and relative pronouns to ensure full control over your grammar.

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Band 8+: You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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