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Letter

Band 9: You purchased a product online, but it arrived damaged. Write a letter to the customer service department of the company. Include the following: 1. Details of your order 2. The issue with the product 3. What you want the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to bring to your attention an issue I encountered with my recent order from your company.

The day before yesterday, I ordered a pair of sports shoes, specifically football shoes. The shoes I ordered were Puma 250x Jaguar Flash, size 41, in red and blue, and they were advertised as a limited edition.

Unfortunately, when the order arrived and I opened the package, I noticed several issues. First, the size of the shoes does not fit my feet properly. Second, the shoes that were delivered appear to be counterfeit, not the original Puma shoes as advertised. Additionally, the color of the shoes I received does not match the red and blue combination that I ordered.

Given these discrepancies, I would like to request a replacement with the correct, original shoes that I ordered. If this issue is not resolved, I will have no choice but to escalate the matter to the relevant authorities, including reporting it to consumer protection agencies.

Thank you for your attention to this matter.

Sincerely,

Ismail

Word Count: 175

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Overall Band Score

9
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
shoes: 8
ordered: 3
Try using synonyms for the above words

Task Response

9
The letter effectively addresses all aspects of the task, providing clear and detailed information about the order, the issue with the product, and the desired resolution.

Coherence & Cohesion

9
The letter is well-organized and easy to follow. The paragraphs flow smoothly, and the ideas are presented logically.

Lexical Resource

8.5
The letter demonstrates a wide range of vocabulary, using precise and appropriate language to convey the message effectively.

Grammatical Range & Accuracy

9
The letter is grammatically accurate and uses a variety of sentence structures to enhance clarity and fluency.

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