Letter

Band 4+: You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: * Introduce yourself. * Explain that you did not buy the items listed. * Say what you would like the bank to do to fix the problem. You do not need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear sir or Madam

Am writing this letter of claiming about the statment list a number of expenses purchases am

sure i did not make it.

last time i have received a credit card statement from your bank a saw a list of some expenses in message from your bank.

whowever,i personnaly i don,t kwow when i used that ecard is whay iam writting you in order to explain me or give me all details about it.

surely, am not in good condition about this qwestion because am in risk and my Familly too.it is because a need your support in all possible time.

i think that when you receive my littre you are going to put attention about my probleme and to solving it too.

if it,s possible you can call me on my fone number 0788683829 or use whatsapp message in this number too.

am waiting your response

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

about: 4

number: 3

Try using synonyms for the above words

Task Response

The letter attempts to address the task but contains significant issues. The explanation of the problem is unclear, and the requested action is vague. The letter also suffers from grammatical errors and awkward phrasing, hindering effective communication. To improve, focus on clearly stating the issue, providing specific details about the unauthorized purchases, and directly requesting a specific action from the bank, such as an investigation and reversal of the charges. Pay attention to grammar and sentence structure to ensure clarity.

Coherence & Cohesion

The letter's organization is weak, and the flow of ideas is difficult to follow. Paragraphing is present but doesn't effectively separate distinct points. To improve coherence, structure your letter with a clear introduction, body paragraphs that each address a specific point (like explaining the unauthorized charges and requesting action), and a concise conclusion. Use cohesive devices (e.g., 'therefore,' 'in addition,' 'however') to link sentences and paragraphs, making the connections between your ideas clearer.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to clearly convey the issue. There's repetition of simple words and phrases. To enhance your lexical resource, try to use more specific and varied vocabulary related to banking and fraud. For example, instead of 'expenses purchases,' you could use 'unauthorized transactions' or 'fraudulent charges.' Use a thesaurus to find synonyms and expand your word choice.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and awkward sentence structures. These errors impede understanding. Focus on improving your understanding of basic grammar rules. Practice constructing simple and compound sentences correctly before attempting more complex structures. Proofread carefully to catch errors in verb tense, subject-verb agreement, and punctuation.

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Coherence & Cohesion

Lexical Resource

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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