Letter

Band 5+: You recently purchased a product from an online store, but you are not satisfied with it. Write a letter to the manager of the company. In your letter: • Explain what you bought and when you bought it • Describe the problem with the product • Say what action you would like the company to take You should write at least 150 words.

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Dear Sir or Madam,

I am writing to express my concern regarding I am one loyal costumer and I always bought lipstik your online store. The main reason for writing this letter is to inform you about the item is damage that I receiver on 20th February from your shop. I really am disappointed with the packaging design is really poor so the lipstick got ruined and I have you will take prompt action after investigasi the latter

Firstly, I would like to explain that . This situation has created several difficulties for me because few days ago my lipstik show some damage. So, I trying content your online store, but they didnt respon to my message.

Furthermore, I would also like to mention that make frustrasi and daunting experience that have had with you service. Therefore, I would greatly appreciate it if you could ask your to investigasi the reason for this poor costumer support.

Thank you for your time and consideration. I look forward to your reply at your earliest convenience.

Yours faithfully,

Anastasia pasinggi

Word Count: 177

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter generally addresses the requirements of the task, explaining the damaged product and requesting action. However, there are some issues with clarity and relevance. The description of the problem could be more detailed, and some sentences are unclear or grammatically incorrect. To improve, focus on providing specific details about the damage and ensuring clear, concise language throughout the letter.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. The introduction clearly states the purpose, and the body attempts to explain the issue and request action. However, the transitions between points are not always smooth, and the sequence of information could be more logical. For example, the details about the lipstick damage and the lack of response from the online store are somewhat disjointed. To improve coherence, use clearer transition words and phrases to connect ideas and ensure a logical progression of information. Also, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is basic and somewhat repetitive. While the letter conveys the main points, the language lacks precision and sophistication. There are instances of incorrect word usage ('costumer' instead of 'customer,' 'investigasi' instead of 'investigate'). To improve lexical resource, try to use a wider range of vocabulary related to complaints and customer service. Use a thesaurus to find synonyms for common words and phrases, and pay attention to the correct spelling and usage of words.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect clarity. There are issues with verb tense, subject-verb agreement, article usage, and sentence structure. For example, 'I am one loyal costumer' is grammatically incorrect, and there are several instances of missing or incorrect articles (e.g., 'the item is damage'). The sentence structure is often awkward and unclear. To improve grammatical range and accuracy, focus on mastering basic grammar rules and sentence structures. Review verb tenses, subject-verb agreement, and article usage. Practice writing simple sentences and gradually incorporate more complex structures as your confidence grows. Proofread carefully to identify and correct errors.

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