Letter

Band 5+: You recently purchased a product from an online store, but you are not satisfied with it. Write a letter to the manager of the company. In your letter: • Explain what you bought and when you bought it • Describe the problem with the product • Say what action you would like the company to take You should write at least 150 words.

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Dear Sir or Madam

I am writing to complain about a shampoo by Head and Shoulders, from online shopping platform. I have ordered this on 15th of February to get ready for a party on 17th of February. Unortunetely, I am not satisfied with a delivery and condition of shampoo.

Firstly, I received my booking after the deadline. In addition, your product was outdated and second-hand. As a result, I did not have a shower and could not get perfectly ready for the event. I was extremely disappointed.

I would like refund of my purchase and replacement. I expect this issue to be resolved os soon as possible. I would appraciate it if you would control delivery of your product, so this condition will not be repeated. I would be grateful to receive your response, so I will be able to take further steps. Furthemore, you can find the photo of the product atteched below.

Yours faithfully,

Diyorbek

Word Count: 158

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 4

product: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by stating the product purchased, explaining the problem, and describing the desired resolution. There are a few minor grammatical errors and awkward phrasings, but overall the letter is clear and understandable. To improve, focus on using more precise language and ensuring correct grammar and sentence structure.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping your requests together in a separate paragraph to enhance clarity. Also, ensure smooth transitions between ideas within paragraphs to improve the flow.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it with more specific and varied word choices. For instance, instead of 'condition of shampoo,' you could describe the specific issues like 'damaged packaging' or 'altered consistency.' Using more precise language will make your complaints more impactful.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, correct article usage (a/an/the), and sentence structure. For example, 'I have ordered this on 15th of February' could be improved to 'I ordered this on February 15th.' Proofreading carefully will help minimize these errors.

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