Letter

Band 6+: You recently purchased a product from an online store, but you are not satisfied with it. Write a letter to the manager of the company. In your letter: • Explain what you bought and when you bought it • Describe the problem with the product • Say what action you would like the company to take You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to express dissatisfaction and report a faulty laptop that I ordered on the 1st of December from the company’s website and it was delivered to me on the 5th of December 2025.

For proper description, it’s a windows 11 grey laptop with the serial number JQR32684NG. When I received the package from the store’s delivery man, I noticed that the carton was not sealed and the laptop looked so rough and old. However when I turned it on, the system screen was broken and the keyboard is malfunctioning. It is inconveniencing and have affected my job greatly.

I would like the company to send someone to pick up the laptop for repair or replace the laptop with a functional one so as to have positive work productivity with the laptop.

Thank you for your patience and I look forward to a feedback.

Yours Faithfully,

Sharon

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 5

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the purchase, the problem, and the desired action. The details provided are relevant and sufficient. To further enhance the response, consider elaborating slightly more on the impact the faulty laptop has had on your job, adding a stronger sense of urgency or consequence. Also, proofread carefully to eliminate minor grammatical errors.

Coherence & Cohesion

The letter is generally coherent and the message is understandable. However, the organization could be improved with clearer paragraphing to separate the different points (explanation of purchase, description of the problem, and requested action). Transition words could also be used to link ideas more smoothly.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For example, instead of 'looked so rough and old,' you could use more descriptive terms like 'appeared to be used' or 'showed signs of wear and tear.' Consider using synonyms to enhance the letter.

Grammatical Range & Accuracy

There are noticeable grammatical errors that affect the clarity of the letter. For example, the first sentence is a bit lengthy and could be broken down for better readability. Also, ensure subject-verb agreement and correct tense usage throughout the letter. Proofreading carefully before submission can help catch these errors.

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