Letter

Band 5+: You recently subscribed to a TV and internet package from a telecommunications company, but the service has been unreliable and the customer support unhelpful. Write a letter to the company complaining about the poor service. You should include details about: - the problems you are experiencing with the service - the dates/times you contacted customer support and the response you received - what you expect the company to do to address your concerns

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Dear Mr. Adam

I am writing to express my dissatisfaction with the internet service that i recently subscribed through your internet provider.

Three days ago, i purchased an internet data packages which is 20 GigaBytes for a month with Rp. 75.000. At first the intenet was fine, until this morning i was unable to access the internet. I tought that my internet data packages was run out. Furthermore, after i checked it, there were still 18 GigaBytes remaining quota. As a person who work on social media, this issue had significant impact on my since 80% of my activities are on the internet.

I would appreciate it if you could check what cause this problem and take immidiate action to resolve this issue.

Yours sincerely

Harold

Word Count: 126

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 5

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the service subscribed to, the issues experienced, and the desired resolution. There are some minor grammatical errors and the tone could be slightly more assertive given the complaint. To improve, consider adding specific details about the impact of the internet outage on your work and explicitly stating the compensation you expect (e.g., a refund or service credit). The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related ideas together more explicitly. For example, you could dedicate a paragraph to explaining the impact of the internet issue on your work. Also, ensure smooth transitions between sentences and paragraphs to enhance the flow of your letter.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to express your dissatisfaction and the impact of the issue. For example, instead of 'significant impact,' you could use 'severely hampered' or 'significantly disrupted.' Also, 'internet data packages' could be rephrased as 'internet data plan' or 'monthly data allowance' for better naturalness.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage. For example, 'I tought' should be 'I thought,' and 'what cause this problem' should be 'what is causing this problem.' Proofread carefully to catch these errors.

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