Letter

Band 7+: You recently subscribed to a TV and internet package from a telecommunications company, but the service has been unreliable and the customer support unhelpful. Write a letter to the company complaining about the poor service. You should include details about: - the problems you are experiencing with the service - the dates/times you contacted customer support and the response you received - what you expect the company to do to address your concerns

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to inform you the problems that I am facing with the current package for the TV and internet service from your company for the last 2 months. Almost half of the channels initially included in the plan are not available, also the internet speed and range are very poor.

I reached out to your customer service several times in the last 2 months, the last time being Friday, 24th April. I was advised that they would send an agent as soon as possible to fix the issue, but we have not seen anyone so far. I require undisrupted internet service for my work and business, and please include all the channels as promised in the plan so that my parents can enjoy their leisure time.

It has become to a point where I must need immediate action from your side regardless of all the attempts I made to solve this. Failure to address this issue will force me to switch on to the next provider.

Looking forward to hear from you soon.

Regards,

Steve.

Word Count: 179

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 3

service: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the problems with the service, detailing customer support interactions, and stating the desired resolution. However, providing more specific details about the problems and the responses from customer service would strengthen the letter. For example, mentioning specific channels missing or the exact internet speed issues would be beneficial. Also, elaborating on the impact of the poor service on your work and your parents' leisure time could add more weight to your complaint.

Coherence & Cohesion

The letter is generally well-organized and the purpose is clear from the beginning. The issues are presented logically. However, transitions between ideas could be smoother to enhance the flow. For example, when transitioning from describing the problems to detailing the customer service interactions, a clearer link could be established. Also, consider adding a concluding sentence to reinforce your desired outcome and the urgency of the matter.

Lexical Resource

The vocabulary used is adequate for the task, and the tone is appropriately formal. To enhance the lexical resource, consider using more precise vocabulary related to telecommunications issues. For example, instead of 'the internet speed and range are very poor,' you could specify 'the internet speed is significantly below the promised bandwidth, and the Wi-Fi range does not cover the entire house.' Also, vary your sentence structure to avoid repetition.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay attention to subject-verb agreement and correct article usage. For instance, 'I am writing to inform you the problems' should be 'I am writing to inform you of the problems.' Also, 'It has become to a point' should be 'It has come to a point.' Proofreading carefully can help eliminate these minor errors.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

you want to sell your television you think your friend might like to buy it from you. write a letter to your friend, in your letter state no1 explain why you are selling describe the television suggest a date your friend can come and see it

You have borrowed some books from your university library, but you have not returned them yet. Write a letter to the library official and in your letter describes what happened, express your sincere words of apology and offer what you can do to make it up

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium