Costwise Car Hire - IELTS Listening Answers & Explanations
From IELTS Trainer 1 Academic Listening Test 5 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Costwise Car Hire
| Example
Number of offices in Sydney: |
Answer
3 |
Booking reference number: 1
Office just by 2 terminal.
Opening hours: 3 to 6.15 p.m.
After-hours charge: $ 4
Cheapest model of car available: 5
Information needed when booking: 6 number
Length of hire period: 7
Reduce cost by driving under 8 km per week.
Insurance does not cover: 9
After hours put keys in box near the office on the 10 .
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | 743002 | I mean the one you got from me when we booked your flights. I have it here – 743002 | Excerpt/Transcript Explanation: The transcript shows the woman finding the information from the past flight booking and telling the man that the identification number is 743002. Answer Explanation: The answer is the specific code of numbers used to identify the man's previous travel booking. Reason For Correctness: The correct answer is 743002 because the woman tells the man he can get a cheaper price (a discount) if he gives the booking reference number they used for his flights. When the man asks what that number is, the woman explicitly states the number is 743002. |
| Q2 | international | It’s immediately outside the international terminal | Excerpt/Transcript Explanation: The transcript shows the woman explaining that the car rental building is right next to the terminal used for flights going to other countries. Answer Explanation: The answer is the specific part of the airport where the car rental office is located. Reason For Correctness: The correct answer is 'international' because the woman specifically states that the office is located right outside that specific terminal. When the man asks where the office is, she clarifies that it is found near the international terminal rather than the domestic one where his flight arrives. |
| Q3 | 6.45 a.m. / 6.45 am / 6.45 / 6:45 a.m. / 6:45 am / 6:45 | they open at quarter to seven and close at 6.15 in the evening | Excerpt/Transcript Explanation: The transcript shows that the office begins its business day at 6:45 and finishes at 6:15 in the evening. Answer Explanation: The answer identifies the car hire office's work hours: they start at 6:45 a.m. and end at 6:15 p.m. Reason For Correctness: The correct answer is based on the woman's description of when the car hire company is open. She uses the phrase 'quarter to seven' for the opening time, which means 15 minutes before 7 o'clock, or 6:45. |
| Q4 | thirty / 30 | By the time you’ve collected your bags and so on, which will take a little while, they won’t be open, but if you arrange it in advance, they can wait for you. You do have to pay an extra $30 for that, though | Excerpt/Transcript Explanation: The transcript explains that the man's flight arrives late, so the office will not be open. If he wants the staff to wait for him so he can get his car right away, it will cost him 30 dollars more. Answer Explanation: The answer is thirty dollars, which is the extra amount of money the man must pay if he picks up his car after the office closes. Reason For Correctness: The correct answer is thirty because when the woman explains that the car hire office will be closed when the man arrives, she says they can wait for him if he pays an 'extra' fee. The word 'extra' is a synonym for a 'charge' added to the normal price. Since this happens after closing time, it is the 'after-hours charge' mentioned in the notes. |
| Q5 | Echo | Er, the best value should be under $60 a day with luck. That would be the ‘Echo’, I guess | Excerpt/Transcript Explanation: The transcript explains that the car called the 'Echo' has the best price (best value) and costs less than $60 each day. Answer Explanation: The answer is the name of the car model that costs the least amount of money to rent. Reason For Correctness: The correct answer is 'Echo' because the woman describes it as the 'best value' option. In car rentals, 'best value' often means the cheapest price for what you get. She specifically says it should cost less than $60 a day, which is the lowest price mentioned. |
| Q6 | credit card | Er, they won’t deduct any charges until you finish with the car, but they do need your credit card number when you book and of course they’ll want to see your driving licence when you collect | Excerpt/Transcript Explanation: The transcript shows that the car company needs the numbers from your credit card at the time you reserve (book) the car online. Answer Explanation: The answer is a plastic card from a bank that lets you buy things now and pay for them later. Reason For Correctness: The correct answer is 'credit card' because the woman says the car hire company requires this specific card number while the customer is making their reservation or 'booking'. The note asks for information needed when 'booking' that includes a 'number', and the woman specifically mentions the 'credit card number'. |
| Q7 | seven days / 7 days / one week / 1 week / a week | I’m in Sydney for seven days. I’ll only actually need to use it on three or four of those days, I hope, but I’ll keep it for the whole week | Excerpt/Transcript Explanation: The transcript shows the man is staying for seven days and will keep the rental car for the full week. Answer Explanation: The answer states the total amount of time the man will rent the vehicle. Reason For Correctness: The correct answer is found when the man explains how long he will stay in the city. He says he will be there for seven days and decides to keep the car for the entire time, or the 'whole week', even though he only needs to drive it on some of those days. |
| Q8 | 1,000 / 1000 / a thousand / one thousand / 1 thousand | Oh, you get quite a big discount if you do less than 1,000 kilometres in the week | Excerpt/Transcript Explanation: The transcript says that if you drive less than 1,000 kilometers in seven days, you will pay less money. Answer Explanation: The answer is the number 1,000, which can be written as digits or words. It tells us the maximum distance in kilometers a person can drive to get a cheaper price. Reason For Correctness: The correct answer is 1,000 because the woman explains that the car rental company offers a lower price (a discount) if the total distance driven during the week is less than 1,000 kilometres. |
| Q9 | his luggage / the luggage / luggage | Yes, but what you must remember is that it doesn’t cover anything except the car, so you must be careful not to leave anything at all in it when you park because your luggage isn’t insured, even if it’s out of sight, locked in the boot | Excerpt/Transcript Explanation: The transcript shows the woman explaining that the insurance only covers the car. She tells the man to be careful because his bags (luggage) are not protected by the insurance, even if they are hidden in the back of the car. Answer Explanation: The answer refers to the bags, suitcases, and personal items a traveler carries which are not protected by the car insurance policy. Reason For Correctness: The correct answer is luggage because the woman explicitly states that the insurance policy only protects the vehicle itself. She warns the man that his bags and personal items, called luggage, are not insured. This means if they are stolen from the car, the insurance company will not pay for them. |
| Q10 | pavement | There’s a secure box just outside the office on the pavement. You just drop the keys in there | Excerpt/Transcript Explanation: The transcript tells us that there is a safe container for keys outside the office, and this container is placed on the sidewalk (the pavement). Answer Explanation: The answer is the word for the hard path outdoors that people walk on, often found next to a road or a building. Reason For Correctness: The correct answer is "pavement" because when the man asks how to return the car keys after the office closes, the woman explains there is a safe box located right on the pavement outside where he can drop them. |
Transcript
You will hear a number of different recordings and you will have to answer questions on what you hear. There will be time for you to read the instructions and questions and you will have a chance to check your work. All the recordings will be played once only. The test is in four sections. At the end of the test you will be given ten minutes to transfer your answers to an answer sheet. Now turn to section 1.
Section 1. You will hear a man talking to a woman about hiring a car. First you have some time to look at questions 1 to 5.
[Pause the recording for 30 seconds.]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
Woman: Hello, how can I help you?
Man: Hi. I’m Carlton Mackay, and you booked me some flights recently, to Australia – and some internal ones?
Woman: Oh, yes, Mr Mackay, I remember you now, of course.
Man: Well, I find I’m going to need car hire while I’m in Sydney after all. I think you said you could recommend a good-value company?
Woman: Yes, that’s right. Costwise Cars. They’re very good and don’t charge lots of extras. They have three offices in the Sydney area, including one office right at the airport.
The number of offices in Sydney is 3, so ‘3’ has been written in the space. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 5.
Man: So, I’ll just book it online?
Woman: Yes, you can book online but you should have their phone number too, just in case.
Man: Mm, of course.
Woman: That’s 1800 705 639. It’s on the website. And you can get a discount if you quote your booking reference from us.
Man: Oh, what’s that?
Woman: I mean the one you got from me when we booked your flights. I have it here – 743002.
Man: Oh, thanks. I guess I’ve got it at home, but I’ll write it down again in case. A discount is good. So where exactly is the office? I’ll be coming to the domestic terminal from Melbourne.
Woman: It’s immediately outside the international terminal.
Man: OK. And, another thing I want to check is, will they be open when I arrive? Or is it just office hours?
Woman: Mm ... they open at quarter to seven and close at 6.15 in the evening. So, let’s see, you’re due to land at ten past six. By the time you’ve collected your bags and so on, which will take a little while, they won’t be open, but if you arrange it in advance, they can wait for you. You do have to pay an extra $30 for that, though.
Man: OK. Well, I’m staying near the airport the first night, so I could go back in the morning and save a day’s hire?
Woman: Yes, that’d be better. That’d save you about $50.
Man: Do you know what kind of cars they have?
Woman: Quite a variety, I think. Er, the best value should be under $60 a day with luck. That would be the ‘Echo’, I guess.
Man: Sorry?
Woman: E-C-H-O, like when your voice bounces back?
Before you hear the rest of the conversation, you have some time to look at questions 6 to 10.
[Pause the recording for 30 seconds.]
Now listen and answer questions 6 to 10.
Man: I suppose I have to book online before I leave?
Woman: Mm, that’s the best way. Er, they won’t deduct any charges until you finish with the car, but they do need your credit card number when you book and of course they’ll want to see your driving licence when you collect. How long will you need it?
Man: I’m in Sydney for seven days. I’ll only actually need to use it on three or four of those days, I hope, but I’ll keep it for the whole week. I guess it’s going to be a few hundred dollars. Can you suggest anything I can do to keep the cost down?
Woman: Oh, you get quite a big discount if you do less than 1,000 kilometres in the week.
Man: Oh, that’s good. I don’t suppose I will be driving that far, actually.
Woman: But, oh, yes, the other thing I should mention is the insurance. It’s included in the price.
Man: Oh, that is good value then.
Woman: Yes, but what you must remember is that it doesn’t cover anything except the car, so you must be careful not to leave anything at all in it when you park because your luggage isn’t insured, even if it’s out of sight, locked in the boot.
Man: Yeah, well, I think my travel policy will cover that actually.
Woman: Good!
Man: OK. And can I return the car outside office hours? My flight home is very early in the morning. Can I put the keys through the door, or something?
Woman: There’s a secure box just outside the office on the pavement. You just drop the keys in there.
Man: Oh, good.
Woman: And one other thing: you should remember to buy petrol before you leave it. If you don’t drop the car back with a full tank you get charged to fill it. I recommend you go to a supermarket before you go out to the airport.
Man: Thanks for the tip!
Woman: Not at all. Do call in again if there’s anything else I can help with.
Man: I will. Many thanks.
That is the end of section 1. You now have half a minute to check your answers.
[Pause the recording for 30 seconds.]