Letter

Band 5+: You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say - What and when did you buy? - Why was it broken? - Suggest how the problem could be solved

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Dear Sir/Madam,

I hope you are doing well. I am writing this epistle to lodge a formal complaint regarding the delivery of my furniture. My name is Manjinder Sekhon, and I came last week to purchase not only a bed but also a sofa set for my home. My order ID is 635277019, and I have made full payment with a debit ending with 5038. The bed size is queen with cream colour and the sofa is 3 piece set with glass table in blue colour.

Primarily, I would let you know the problem that I faced with furniture. Firstly, when the furniture arrived, I was extremely excited because it was my first bed in Canada.Unforunately, everything went terrible when I saw scratches on the bed because the bed did not wrap with paper but when I ordered you promised to provide excellent service. Moreover, the glass of table was also bigger in size as I tried to fix on the table it did not fit well. In fact, the colour of my sofa set was replaced with grey; however, I was selected blue.

Given the circumstance, I would want to either replacement or refund of full amount that I paid with interest. Although I have read ample of positive review about your place, the delivery person and the store staff were very rude when I asked about the defective pieces. Therefore, I would like to recommend giving a training to them regarding better customer services.

I look forward to seeing your prompt response.

Yours faithfully,

Manjinder Kaur

Word Count: 258

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

furniture: 3

table: 3

would: 3

Try using synonyms for the above words

Task Response

The letter addresses all three prompts required by the task: it specifies what and when the items were bought, explains the damage/issues, and suggests solutions. However, the response could be improved by ensuring all points are developed with consistent logic. For example, the explanation for why the furniture was broken (lack of paper wrapping) is a bit thin, and the mention of 'interest' on a refund is somewhat unusual for a retail complaint. Additionally, while the tone is generally appropriate, some word choices (such as 'epistle') are overly formal or archaic for a modern business complaint. To improve, focus on maintaining a natural, professional tone and ensuring that the connection between the cause of the damage and the requested solution is seamless.

Coherence & Cohesion

The letter follows a logical structure by addressing the three bullet points in separate paragraphs. However, the flow is occasionally disrupted by awkward phrasing and transitions. For example, the transition 'Primarily, I would let you know...' is unnatural. To improve, use more standard cohesive devices such as 'Regarding the condition of the items' or 'In addition to the damage.' Ensure that each paragraph has a clear, singular focus to help the reader follow your argument more effortlessly.

Lexical Resource

There is an attempt to use sophisticated vocabulary (e.g., 'lodge a formal complaint', 'ample of positive review'), but some words are used incorrectly or in an unnatural context. For instance, 'epistle' is far too formal and archaic for a business complaint letter; 'letter' or 'email' is more appropriate. Additionally, 'the colour... was replaced with grey; however, I was selected blue' is semantically incorrect. Instead, use 'the colour... was grey instead of the blue I selected.' Focus on using collocations that are common in professional English.

Grammatical Range & Accuracy

The letter contains several grammatical errors that occasionally hinder clarity. Issues include subject-verb agreement, incorrect preposition usage, and awkward sentence structures (e.g., 'the bed did not wrap with paper' should be 'the bed was not wrapped in paper'). There are also errors in word forms, such as 'either replacement or refund' instead of 'either a replacement or a refund.' To improve, practice using passive voice for describing damage (e.g., 'the item was damaged') and ensure that complex sentences are punctuated correctly to avoid run-on thoughts.

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Band 5+: You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say - What and when did you buy? - Why was it broken? - Suggest how the problem could be solved

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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