Band 4+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear Sir/Madam

I am writing to complaint about malfunction laptop keyboard

I am see you advertisement at online shop and I just ordered a Asus laptop, which is match with my budget and good spesification but when the laptop arrived i just testting turning on the laptop and something didn’t work when i type something on the keyboard.

However, I just try everything tutorial and demo on the book how to fix it but nothing works. Therefore, I wonder to ask how if i can get the new one if theres stock is still available. But if it’s not, I would like to you to refund my money back. Otherwise I will be compelled to report this matter to the police.

I will give you one week to send me the new one and appreciate it if you could send me as soon as possible or refund my money back.

Yours faithfully,

Faris