Letter

Band 6+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

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Dear customer service team,

I am writting to complain about the laptop that i recently purchased from your online store. Unfortunately, it arrived damaged.

When I opened the box yesterday, i noticed that the screen had a large crack in the bottom-right corner. In addition, the packaging also apeared to have been damaged during delivery.

This problem has caused me significant inconvenience because I bought the laptop for my university studies. I have several important assignments due next week, and without a working laptop.

I would appreciate it if you could solve this problem as soon as it possible. If this is not possible, i would like to receive a full refund. I have photos of the damaged places and a copy of my receipt for your reference.

I look forward to your prompt response.

Yours respectfully,

Mari

Word Count: 138

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter covers all three bullet points: describes the damage (cracked screen, damaged packaging), explains the impact (university studies, assignments due), and states expected action (repair or refund). However, there are minor omissions and lapses: the sentence 'without a working laptop' is incomplete, and there are a few spelling errors ('writting', 'apeared', 'i'). To improve, ensure complete sentences and proofread for spelling and capitalization. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. However, there is a minor lapse in coherence: the sentence 'I have several important assignments due next week, and without a working laptop.' is incomplete, which slightly disrupts the flow. Consider completing the thought, e.g., '...and without a working laptop, I am unable to complete them.' Paragraphing is appropriate.

Lexical Resource

The vocabulary is adequate and appropriate for the task, with some good choices like 'significant inconvenience' and 'prompt response'. However, there is room for more sophisticated or varied expressions. For example, 'solve this problem' could be replaced with 'resolve this issue' or 'rectify the situation'. The phrase 'damaged places' is a bit awkward; 'damaged areas' or 'the damage' would be better.

Grammatical Range & Accuracy

There are several grammatical errors and spelling mistakes that affect clarity. 'Writting' should be 'writing', 'i' should be capitalized as 'I', 'apeared' should be 'appeared', and 'as soon as it possible' should be 'as soon as possible'. The incomplete sentence mentioned earlier also detracts from grammatical accuracy. While the range of structures is adequate, more complex sentences could be used to improve the score.

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