Letter

Band 7+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope you are doing well.

I am writing to complain about a laptop that I purchased online through your website on October 15.

Yesterday, I received the parcel and when I opened the package, I saw that the laptop had a big crack on right side of the corner. Additionaly, majority of keys on the keyboard were loose. The main reason of ordering this laptop online is my orientation which is scheduled for tomorrow. To resolve this issue, I contacted customer service reprsentative several times. Unfortunately, I did not hear back from them yet.

I would be greatful if you could replace this damage product with a new one and deliver it to my home as soon as possible. Alternatively, it would be great to provide me with a full refund for my convenience.

I hope you will understand my situation and will resolve this issue at your earliest convenience.

I will wait for your prompt reply.

Thank you for your time and consideration.

Yours faithfully,

Dhruvi Patel

Word Count: 173

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it clearly describes the damage (crack and loose keys), explains the action taken (contacting customer service), and states the desired resolution (replacement or refund). The tone is appropriate and the letter is well-structured. Minor spelling errors (e.g., 'Additionaly', 'reprsentative', 'greatful', 'damage product') and a slight omission of the exact date of contact do not detract significantly from the overall clarity. To achieve a higher score, ensure error-free writing and consider adding a specific date for when you contacted customer service.

Coherence & Cohesion

The letter is logically organized and easy to follow, with clear paragraphs for each required point. However, some cohesive devices and transitions could be improved for smoother flow. For example, the phrase 'The main reason of ordering this laptop online is my orientation which is scheduled for tomorrow' could be better connected to the previous sentence. Additionally, the final paragraphs could be more concise to enhance overall coherence.

Lexical Resource

The vocabulary used is appropriate for the task, with some good attempts at formal language (e.g., 'at your earliest convenience', 'prompt reply'). However, there are a few spelling errors (e.g., 'Additionaly', 'reprsentative', 'greatful', 'damage product') and some awkward phrasing (e.g., 'on right side of the corner', 'The main reason of ordering'). Using more precise and varied vocabulary would improve the lexical resource score.

Grammatical Range & Accuracy

The letter demonstrates a good range of grammatical structures, including complex sentences and appropriate use of tenses. However, there are several minor errors that affect accuracy, such as missing articles ('on right side' should be 'on the right side'), incorrect prepositions ('reason of' should be 'reason for'), and subject-verb agreement issues. Additionally, the phrase 'I did not hear back from them yet' should be 'I have not heard back from them yet' to correctly use the present perfect tense. Overall, the errors are not frequent but noticeable, so improving accuracy would help achieve a higher band.

Answers On The Same Topic:

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You recently bought a laptop from an online store, but it arrived damaged. Write a letter to the store manager to complain about the issue. Include: when and what you bought; what the problem is; what you would like the manager to do about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium