Band 8+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear Sir or Madam,

I am writing to express my disappointment with a laptop I recently purchased from your online store. The order was delivered three days ago, but unfortunately, the product has several serious issues.

The laptop are a 15-inch model with 16 GB of RAM and a 512 GB SSD. After turning it on for the first time, I noticed that the battery drained very quickly, lasting less than an hour. In addition, the screen flickers occasionally, and the keyboard has two keys that do not work properly. To make matters worse, the laptop freezes frequently, making it impossible to use for long periods.

These problems have caused me considerable inconvenience because I bought the laptop for my univercity assignment and online classes. As a result, I have missed an important deadline and have had to borrow another computer from a friend to complete my work.

I would appreciate it if you could arrange a replacement as soon as possible. If this is not possible, I would like to receive a full refund. I am expect the company to cover any shipping costs involved in returning the defective product.

I look forward to your prompt response and a satisfactory resolution to this matter.

Yours faithfully,

John Smith