Letter

Band 7+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Maam,

Greetings!

This letter is formally written to address a pressing concern that seeks your immediate attention. Last week, I purchased a gaming laptop from your online store. However, when it arrived, there were issues about it, and I could no longer use it.

The gaming laptop that arrived on my doorstep were full of cracks on its screen. Some of the letters on the keyboard were chipped. Also, when I tried pressing the power button, the laptop did not turn on. The laptop that I hoped I could use right away turned out to be a scrap when it arrived.

In all honesty, this incident has incurred a huge inconvenience on my part. I am captain of the e-Sports club in our school. Next month, we are participating in the district-wide gaming competition. I am excited for this is something that I consider a legacy before I graduate in high school. With the arrival of the laptop along its issues, I suddenly lost hope.

However, I believe there is still time left. I want the company to give me a replacement of the unit I ordered. The last time I checked, your shop was the only shop in the area to sell this particular unit. In addition, I have been saving my lunch money just to purchase this laptop. I hope you could help me.

Should you need any further information from me, please do not hesitate to reach me with this email or through the contact number I provided during my purchase. Thank you very much!

Sincerely,

Customer

Word Count: 261

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 6

gaming: 3

could: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it describes the product and its damage, explains the personal impact (e.g., the upcoming competition and financial sacrifice), and clearly requests a replacement. The tone is appropriate and the letter is well-structured. Minor lapses include a few grammatical errors (e.g., 'were full of cracks' should be 'was full of cracks', 'this is something' should be 'this is something that is') and slightly informal phrasing ('scrap'). To achieve a higher score, ensure grammatical accuracy and maintain a consistently formal tone throughout.

Coherence & Cohesion

The letter is logically organized with a clear introduction, body, and conclusion. The sequence of ideas is easy to follow, and the use of paragraphs helps structure the content. However, some transitions could be smoother, and the phrase 'along its issues' is awkward. Consider using more cohesive devices to link ideas, such as 'In addition to this issue' or 'Furthermore.'

Lexical Resource

The vocabulary is generally appropriate and varied, with some good formal expressions like 'pressing concern' and 'incurred a huge inconvenience.' However, there are a few informal or imprecise choices, such as 'scrap' and 'along its issues.' Try to use more precise and formal language, e.g., 'defective' instead of 'scrap,' and 'in addition to this problem' instead of 'along its issues.'

Grammatical Range & Accuracy

The letter demonstrates a reasonable range of sentence structures, but there are several grammatical errors that affect clarity. For example, 'were full of cracks' should be 'was full of cracks' (subject-verb agreement), 'I am excited for this is' should be 'I am excited because this is,' and 'before I graduate in high school' should be 'before I graduate from high school.' Additionally, 'the laptop that I hoped I could use right away turned out to be a scrap' could be rephrased for better accuracy. Proofreading for subject-verb agreement and preposition use would improve the score.

Answers On The Same Topic:

See All