Home Insurance Quotation Form - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 2 Academic Listening Test 5 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Form Completion
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Home Insurance Quotation Form
Example
Name: Janet Evans
Address: 49 1 Court
Email: 2
Telephone number: (020) 4251-9443
Best time to contact: 3 pm
Property Information
Property size: 4 m²
Material(s): 5
Security measures (if any): 6
Coverage
Items to cover:
- building
- contents
- 7
Quotation: £ 8
Coverage start date: 9
Reference number: 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Greenway | Sure, it's 49 Greenway Court. Greenway is one word | Excerpt/Transcript Explanation: The transcript shows Janet giving the specific name of her street address to the agent after he asks for the location of the house. Answer Explanation: The answer is the name of the street or court where Janet's house is located. Reason For Correctness: The correct answer is 'Greenway' because when the insurance agent asks Janet for her address, she explicitly states it is '49 Greenway Court'. She even spells it out by saying it is one word to ensure the agent writes it down correctly. |
| Q2 | pk2@cat.com | AGENT: Great – and what is your email address? JANET: pk2@cat.com | Excerpt/Transcript Explanation: The transcript shows the insurance agent asking Janet for her email address, and she responds with pk2@cat.com. Answer Explanation: The answer is the specific email address where Janet wants to be contacted. Reason For Correctness: The correct answer is found when the insurance agent asks Janet for her email address. Janet says 'pk2@cat.com'. She even explains that 'cat' is the name of her company to make sure the agent spells it correctly. |
| Q3 | 5.30 / 5:30 | I am generally unable to answer my phone at work, but anytime after 5.30 p.m. is fine | Excerpt/Transcript Explanation: The transcript tells us that Janet is not able to talk on the phone while she is working, but she is free to talk anytime after five-thirty in the evening. Answer Explanation: The answer 5.30 refers to the time in the evening when it is best to call Janet Evans. Reason For Correctness: The correct answer is 5.30 because Janet explains that she cannot pick up her phone during work hours. She says that any time after 5:30 in the evening (p.m.) is okay for a call. Since the form already includes the letters 'pm,' the number 5.30 is the only part needed to complete the answer correctly. |
| Q4 | 80 | JANET: Um, well, I don't have the exact measurements, but I'm pretty sure it's right around 80 square metres | Excerpt/Transcript Explanation: The transcript shows Janet explaining that while she doesn't have a perfect measurement, she believes the property is about 80 square meters in size. Answer Explanation: The answer is 80, which represents the approximate size of the house in square meters. Reason For Correctness: The correct answer is 80 because when the agent asks for the size of the house to calculate the insurance cost, Janet estimates it to be around 80 square metres. The agent accepts this number as a starting point for the estimate. Keywords to look for are "size" and "square metres." |
| Q5 | brick | JANET: It's mainly brick | Excerpt/Transcript Explanation: The transcript shows Janet answering the agent's question about what her home is made of by saying it is mostly brick. Answer Explanation: The answer "brick" refers to the material Janet's house is built from. Reason For Correctness: The correct answer is "brick" because when the agent asks Janet about the construction material of her house, she specifies that it is primarily made of brick. The agent then confirms this material is good for a lower insurance rate. |
| Q6 | alarm system | Um, we don't have a fence or anything yet, but we have an alarm system that we use regularly | Excerpt/Transcript Explanation: The transcript shows that while the house does not have a fence, it does have a machine that makes noise to protect the property. Answer Explanation: The answer is a tool that makes a loud sound to warn the owner if someone tries to break into the house. Reason For Correctness: The correct answer is "alarm system" because when the agent asks about home security, Janet mentions they have one of these systems that they use often. Even though they do not have a fence, this system helps keep the house safe. |
| Q7 | flood | AGENT: Alright – and would you like any other insurance – fire, flood, etc? JANET: Yes – I definitely want flood coverage | Excerpt/Transcript Explanation: The transcript shows the insurance agent asking Janet if she wants to add fire or flood insurance to her plan. Janet responds that she definitely wants flood coverage. Answer Explanation: The answer "flood" refers to a natural event where a lot of water covers an area that is usually dry. Janet wants her insurance to pay for damage caused by excessive water. Reason For Correctness: The correct answer is "flood" because when the agent asks Janet if she would like to include other types of insurance like fire or flood, she clearly states that she definitely wants coverage for floods. She explains this is necessary because it rains frequently where she lives and the drainage system is poor. The word "coverage" in the transcript matches the "Items to cover" section on the form. |
| Q8 | 148.30 | It looks like your annual insurance rate will be £148.30 | Excerpt/Transcript Explanation: The transcript shows the agent telling Janet the exact cost of her insurance after he finished calculating the price. Answer Explanation: The answer is the amount of money Janet would pay for her home insurance for one year. Reason For Correctness: The correct answer is 148.30 because the insurance agent uses this number when talking about the 'annual insurance rate' or 'quotation.' The form asks for the 'Quotation,' which refers to the price the company will charge for the insurance. |
| Q9 | 1 August / August 1st / August 1 | I would say if you sign up by July 1st, you could start your coverage by August 1st | Excerpt/Transcript Explanation: The transcript shows the agent telling Janet that if she finishes the paperwork by the beginning of July, her insurance will be ready to use on the first day of August. Answer Explanation: The answer is the date when the insurance starts working for the customer. Reason For Correctness: The correct answer is August 1st because the insurance agent uses it as an example of when the protection would begin if Janet signs up by July 1st. In the transcript, the phrase 'start your coverage' refers to the date the insurance plan begins to protect the home. |
| Q10 | TR278Q | AGENT: It's TR278Q | Excerpt/Transcript Explanation: The transcript shows the agent telling Janet exactly what her reference number is. Answer Explanation: The answer is a special code Janet needs to use so that the agent can quickly find her information later. Reason For Correctness: The correct answer is TR278Q because at the end of the call, the insurance agent says he will give Janet a 'reference number'. This number allows them to 'look up' her account 'faster'. When Janet says she is ready to hear it, the agent says the code clearly. |
Transcript
JANET: Hello?
AGENT: Yes, I'd like to speak with Janet Evans, please.
JANET: Speaking.
AGENT: Hi Ms. Evans, this is Jim Rodriguez calling from Farrelly Mutual about your recent homeowner's insurance inquiry.
JANET: Yes, hi. Thanks for returning my call.
AGENT: My pleasure. I understand you are potentially interested in insurance for a bungalow located a bit out of town. Could you give me the address?
JANET: Sure, it's 49 Greenway Court. Greenway is one word.
AGENT: Thank you. Alright, and would you prefer to be contacted via email or phone?
JANET: Either one is fine – maybe try emailing me first and as an alternative I can give you my phone number.
AGENT: Great – and what is your email address?
JANET: pk2@cat.com.
AGENT: Hm, did you say "cat," as in the animal?
JANET: Yes. It is the acronym for the construction company I work for -- I'm sure you've seen them around.
AGENT: Yes, I have. And could you give me your primary phone number, and the best time to reach you?
JANET: Sure – the number is (020) 4251-9443. I am generally unable to answer my phone at work, but anytime after 5.30 p.m. is fine.
AGENT: I will make a note of that here. Now I'm going to ask you a little bit about the property itself so we can make an accurate estimate of the cost of insuring your home. Could you tell me the size of your house?
JANET: Um, well, I don't have the exact measurements, but I'm pretty sure it's right around 80 square metres. Should I measure it and call you back later?
AGENT: No, that's completely alright. I'll write 80 square metres for now to get the estimate and then an agent will come get the exact measurements later on if you decide to purchase our insurance.
JANET: Okay, great.
AGENT: And what material is your house made of? For example, wood, brick, stucco...
JANET: It's mainly brick.
AGENT: Great – that will give you a lower rate than most other materials since it is so strong.
JANET: Wonderful!
AGENT: And do you have any sort of home security, Ms. Evans?
JANET: Um, we don't have a fence or anything yet, but we have an alarm system that we use regularly.
AGENT: Good.
AGENT: Now I'll go through a number of things we offer coverage for, and I'd like you to tell me which items you want your policy to cover.
JANET: Okay.
AGENT: We'll start with the building itself first – would you like us to cover incidental damage to the structure to your house?
JANET: Absolutely.
AGENT: Splendid. And the contents inside your house – we usually cover all items with an appraised value above £200. Would you like us to cover theft and damage beyond natural wear-and-tear? I will let you know that the second option here will come with a considerable increase in your rates.
JANET: I think I'd just like the contents of the house to be covered against theft then.
AGENT: Alright – and would you like any other insurance – fire, flood, etc?
JANET: Yes – I definitely want flood coverage. It rains a lot here, and the drainage system in the area is not the greatest.
AGENT: Okay. I am calculating your quotation now. It will just take a second. (Two seconds pause) It looks like your annual insurance rate will be £148.30.
JANET: Thanks, that seems somewhat reasonable. I would like to take some time to think about it. How long does it take to begin receiving coverage after signing up?
AGENT: It depends on the time of year – it can take anywhere from two to six weeks. I would say if you sign up by July 1st, you could start your coverage by August 1st.
JANET: I see. Okay, thanks for your help. Should I call you back at this number when I have made my decision?
AGENT: Yes, please. And so that we can look up your account faster, I'll give you a reference number that you should provide when calling. Ready?
JANET: Yep!
AGENT: It's TR278Q.
JANET: Got it. Thanks!
AGENT: Thank you, and have a nice day!