Millennium Office Supplies - IELTS Listening Answers & Explanations
From IELTS Practice Test Plus 1 Academic Listening Test 5 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–6 Form Completion
Complete the form below.
Write NO MORE THAN THREE WORDS and/or A NUMBER for each answer.
Millennium Office Supplies
CUSTOMER ORDER FORM
Example:
ORDER PLACED BY John Carter
ACCOUNT NUMBER 1
COMPANY NAME 2
Envelopes
Size A4 normal
Colour 3
Quantity 4
Photocopy paper
Colour 5
Quantity 6
Questions 7–9 Form Completion
List THREE additional things that the man requests (in order).
Write NO MORE THAN THREE WORDS for each answer.
7
8
9
Questions 10–10 Note Completion
Complete the notes. Write NO MORE THAN THREE WORDS and/or A NUMBER for your answer.
Special instructions: Deliver goods 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | 692411 | Man: Sure! The account number is 6 9 2 4 double 1 | Excerpt/Transcript Explanation: The transcript shows the man clearly stating his account number. He says the digits six, nine, two, and four, followed by two ones. Answer Explanation: The answer is a six-digit identification number for the customer's business account. Reason For Correctness: The correct answer is 692411 because the man, John Carter, provides this specific sequence of digits when asked to confirm his account details. In English, when saying a series of numbers, the word "double" means that the following number is repeated twice. Therefore, "double 1" means "11". |
| Q2 | Rainbow Communications | Woman: Six nine two four one one. Right, and you're from 'Rainbow Computers?' Man: No. The company is Rainbow Communications | Excerpt/Transcript Explanation: The transcript shows that the woman says the wrong name first. The man immediately says 'No' and gives the correct name of his company, which is Rainbow Communications. Answer Explanation: The answer is the name of the business where John Carter works. Reason For Correctness: The correct answer is 'Rainbow Communications' because when the woman asks if the company is called 'Rainbow Computers', the man corrects her and gives the real name. In English, when someone says 'No. The company is...', they are providing the right information after a mistake. |
| Q3 | white | Man: We'll have the plain white please – but the ones with the little windows | Excerpt/Transcript Explanation: The transcript shows the man directly requesting the envelopes in the color white. Answer Explanation: The answer is white, which is the color chosen for the A4 envelopes. Reason For Correctness: The correct answer is white because when the woman asks if he wants white, yellow, or manilla envelopes, the man chooses the color 'plain white'. |
| Q4 | two boxes / 2 boxes | Um. on second thoughts make that two boxes | Excerpt/Transcript Explanation: The transcript shows that the man changed his mind and decided to order two boxes of envelopes instead of just one. Answer Explanation: The answer is the number of boxes of envelopes John wants to buy, which is two. Reason For Correctness: The correct answer is two boxes because the man initially asks for a box but then quickly decides to change the amount. He says "make that two boxes" because his company uses many envelopes. The word "quantity" asks for how many of an item is being ordered. |
| Q5 | light blue | Let's see we're going to need a lot of blue paper for our new price lists so can you give us ten packs, please. Make sure it's the light blue though |
Excerpt/Transcript Explanation: The transcript shows the man choosing the color for the paper. He tells the woman that he needs ten packs of blue paper, but then he adds a special instruction to ensure the color is light blue. Answer Explanation: The answer is the specific color of the paper, which is light blue. It is not regular blue, but a paler shade. Reason For Correctness: The correct answer is light blue because when the man orders the photocopy paper, he first calls it blue paper, but then he immediately corrects himself or clarifies that it must be the light blue color specifically. The woman also confirms the order as ten packs of light blue. |
| Q6 | 10 packs / 10 packets / ten packs / ten packets | Man: Let's see we're going to need a lot of blue paper for our new price lists so can you give us ten packs, please. Make sure it's the light blue though Woman: Ten packs of the light blue |
Excerpt/Transcript Explanation: The transcript shows the man asking for ten packs of light blue paper, and then the woman says the same number back to him to show she understood. Answer Explanation: The answer shows that the customer wants to buy 10 separate packages of paper. Reason For Correctness: The correct answer is 10 packs because John explains that his company needs many price lists, so he asks for 'ten packs' of the light blue paper. The shop assistant repeats this number to confirm the order. |
| Q7 | coloured floppy disks / colored floppy disks / floppy disks / coloured computer disks / colored computer disks / computer disks / coloured discs / colored discs / discs / coloured disks / colored disks / disks | Man: Oh, yes! We need floppy disks – do you have those nice coloured ones? Woman: Yes, but they're a bit more expensive than the black ones. Man: That's alright. I'm not paying, anyway! Woman: Right. Floppy disks. And what about diaries for next year? We've got them in stock already and it's a good idea to order early | Excerpt/Transcript Explanation: The transcript shows the man asking for colored floppy disks. He explains that he does not mind if they are expensive because he is not the person who will be paying for the order. The woman then confirms his request by repeating the item name. Answer Explanation: The answer means that one of the extra items the man wants to order is floppy disks (which are also called computer disks), and he specifically wants them to be colorful. Reason For Correctness: The correct answer is floppy disks because the man explicitly mentions needing them when the woman asks if he requires any other office supplies. He specifically chooses the "coloured ones" even after the woman lets him know they cost more than the standard black ones. |
| Q8 | a wall calendar / one wall calendar / wall calendar | No – I think we're alright for diaries but something we do need is one of those big wall calendars – you know, one that shows the whole year at a glance. Do you stock those? Woman: We certainly do. Man: OK – can you include a wall calendar then, with the other stuff. Just make sure it's got the whole year on the one side | Excerpt/Transcript Explanation: The transcript shows the man choosing a wall calendar instead of diaries. He asks the woman if she has them and then tells her to add one to his order. Answer Explanation: The answer is a big paper calendar that you hang on a wall. Reason For Correctness: The correct answer is 'wall calendar' because, during the phone call, the man says that while he does not need diaries, he does need a 'wall calendar' that shows the full year. He asks the customer service agent to 'include' it with the other items he is purchasing (envelopes, paper, and floppy disks). The words 'need' and 'include' show that he is making a request for this specific item. |
| Q9 | a catalogue / one catalogue / new catalogue / catalogue | Woman: Sure – and do you have a copy of our new catalogue? Man: No, I don't, but could you send one | Excerpt/Transcript Explanation: The transcript shows the woman asking if the man has a copy of their catalogue and the man asking her to send one to him. Answer Explanation: The answer is a book that lists all the products for sale, so the man can easily choose which items to order next time. Reason For Correctness: The correct answer is requested near the end of the phone call. After the man finishes ordering other supplies, the woman asks if he has their 'catalogue' (a product list). The man says he does not have it and asks her to 'send one.' This indicates that the catalogue is an additional item he wants included with his order. The keywords 'catalogue' and 'send one' identify this request. |
| Q10 | before 11.30 / not after 11.30 / by 11.30 / before 11:30 / not after 11:30 / by 11:30 | Can you make sure that it's not after 11.30am because I have to go out at 12 there's only myself here on Fridays | Excerpt/Transcript Explanation: The transcript shows the customer asking for the delivery to arrive no later than 11:30 am because he will not be at the office after 12:00. Answer Explanation: The answer means the goods must arrive at or before 11:30 in the morning. Reason For Correctness: The correct answer is identified as 'before 11.30' or 'not after 11.30' because the customer explains that he must leave the office at 12:00. Note that in English, 'half past eleven' refers to the exact same time as '11:30'. The clerk agrees to write this instruction down to ensure the delivery person arrives on time. |
Transcript
Recorded voice: Thank you for calling Millenium Office Supplies. If you would like to place an order, please press one. Your call has been placed in a queue. A customer service operator will be with you shortly.
Woman: Gina speaking. How can I help you?
Man: Oh, hello – I'd like to order some stationery, please.
Woman: And who am I speaking to?
Man: John Carter.
Woman: Right – can I just confirm your account number and the name of your company, John?
Man: Sure! The account number is 6 9 2 4 double 1
Woman: Six nine two four one one. Right, and you're from 'Rainbow Computers?'
Man: No. The company is Rainbow Communications
Woman: Oh, OK, I'll just fix that on the system ... communications. And what would you like to order, John?
Man: Envelopes. We need a box of A4 – that is, normal size envelopes
Woman: White, yellow or manilla?
Man: We'll have the plain white please – but the ones with the little windows
Woman: OK ... One box – A4 – white – just the one box, was it?
Man: Um. on second thoughts make that two boxes. We go through heaps of envelopes. As a matter of interest. Are they made from recycled paper?
Woman: No. You can't get white recycled paper. The recycled ones are grey and they're more expensive actually.
Man: Right – we'll stick to white then.
Woman: Something else, John?
Man: Yes, we need some coloured photocopy paper. What colours do you have?
Woman: We've got purple, light blue, blue, light green – whatever you want, pretty much. There are 500 sheets to the pack.
Man: Let's see ... we're going to need a lot of blue paper for our new price lists so can you give us ten packs, please. Make sure it's the light blue though ...
Woman: Ten packs of the light blue. Anything else that we can help you with?
Man: Let me think ... what else do we need? I'm sure there was something else.
Woman: Pens, paper clips, fax paper, computer supplies, office furniture?
Man: Oh, yes! We need floppy disks – do you have those nice coloured ones?
Woman: Yes, but they're a bit more expensive than the black ones.
Man: That's alright. I'm not paying, anyway!
Woman: Right. Floppy disks. And what about diaries for next year? We've got them in stock already and it's a good idea to order early.
Man: No – I think we're alright for diaries but something we do need is one of those big wall calendars – you know, one that shows the whole year at a glance. Do you stock those?
Woman: We certainly do.
Man: OK – can you include a wall calendar then, with the other stuff. Just make sure it's got the whole year on the one side.
Woman: Sure – and do you have a copy of our new catalogue?
Man: No, I don't, but could you send one.
Woman: Yes! I'll pop one in with the order. You'll find it a lot easier to remember what you need if you have our catalogue in front of you next time.
Man: Yes, good idea. And when can you deliver this?
Woman: Should be with you tomorrow morning.
Man: Can you make sure that it's not after 11.30am because I have to go out at 12 there's only myself here on Fridays.
Woman: Fine – I'll make a note on the delivery docket that they should deliver before half past eleven. Thanks very much.
Man: Thanks.