Temporary Staff Orientation Programme - IELTS Listening Answers & Explanations
From Cambridge IELTS 06 Academic Listening Test 4 · Part 2 · Questions 11–20
Audio
Questions
Questions 11–13 Matching
Which team will do each of the following jobs?
Choose THREE answers from the box and write the correct letter, A-D, next to questions 11-13.
A. the blue team
B. the yellow team
C. the green team
D. the red team
Questions 14–20 Table Completion
Complete the table below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Travel Expo
Temporary Staff Orientation Programme
| Time | Event | Details |
|---|---|---|
| 9.30 am | Talk by Anne Smith |
|
| 10.00 am | Talk by Peter Chen |
|
| 10.30 am | Coffee Break |
|
| 11.00 am | Video Presentation |
|
| 12.00 | Buffet Lunch |
|
| 1.00 pm | Meet the 20 | |
| 3.00 pm | Finish |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q11 | D | Now, we've also put the entrance staff on the red team and you'll be stamping the entrance tickets and giving out publicity leaflets, OK | Excerpt/Transcript Explanation: The transcript says that workers at the entrance—where visitors come into the building—are in the red team. These workers will stamp the tickets to confirm people are allowed to enter. Answer Explanation: The answer is D because the red team is the group responsible for checking tickets at the entrance. Reason For Correctness: The correct answer is D because the speaker explains that the staff working at the entrance are part of the red team. A main task for these workers is 'stamping the entrance tickets,' which is a way of checking them as people walk in. This confirms that the red team handles this specific job. |
| Q12 | A | Now, most of the hospitality staff have been put in the blue team, so the chefs among you and the kitchen hands will all need a blue T-shirt | Excerpt/Transcript Explanation: The transcript states that workers who handle food tasks, such as chefs and kitchen assistants, are assigned to the blue team. Answer Explanation: The answer choice A means that the blue team is responsible for making and getting snacks and drinks ready. Reason For Correctness: The correct answer is A because the blue team includes chefs and kitchen workers. In the transcript, these people are referred to as 'hospitality staff', 'chefs', and 'kitchen hands'. Their main job is to prepare food and drinks, which is what 'preparing refreshments' means. In contrast, the people who serve the food or work at the bar are in a different team. |
| Q13 | C | Those who will be monitoring and directing the traffic in the car parks are on the green team, so you'll need to get a green T-shirt | Excerpt/Transcript Explanation: The transcript says that the people who show cars where to go in the parking lot belong to the green team and must wear green shirts. Answer Explanation: The answer is the green team. Reason For Correctness: The correct answer is C because the speaker says that the workers who watch and guide the cars in the parking area are part of the green team. Keywords like 'directing the traffic' and 'car parks' are used to describe this job. |
| Q14 | tax | Anne will be explaining when and how you get this. She will also be handing out your tax forms | Excerpt/Transcript Explanation: The transcript says that Anne will talk about how people get paid and she will give them the papers they need to fill out for their taxes. Answer Explanation: The answer is the specific type of document (a tax form) that worker Anne Smith will give to the new staff. Reason For Correctness: The correct answer is tax because the manager explains that at 9:30, Anne Smith will talk about pay and give out certain documents. In the talk, the manager mentions 'tax forms' as the specific papers Anne will hand out. These forms are very important because workers need to finish them before they can receive their money. |
| Q15 | security | He will also go through the security arrangements with you and show you the fire exits | Excerpt/Transcript Explanation: The transcript says that Peter Chen will explain how the building is kept safe and show the staff the doors they should use if there is a fire. Answer Explanation: The answer "security" refers to the safety measures and protection systems in place at the exhibition centre. Reason For Correctness: The correct answer is identified by looking at the section of the talk given by Peter Chen at 10.00 am. The speaker mentions that Peter Chen will discuss two main things: the conference center plan and the safety plans. These safety plans are referred to as 'security arrangements' and include showing people where the fire doors (fire exits) are located. |
| Q16 | ground floor | Then at 10.30, there will be a coffee break in the staff canteen, which is located down on the ground floor | Excerpt/Transcript Explanation: The transcript explains that at 10:30, there will be a break for coffee in a room for workers called the staff canteen, and this room is on the bottom level of the building. Answer Explanation: The answer "ground floor" refers to the level of a building that is at the same height as the street outside. Reason For Correctness: The correct answer is "ground floor" because the speaker explicitly states the location of the staff canteen for the 10:30 am coffee break. In the transcript, she says the canteen is "located down on the ground floor." The word "located" tells us where a place is found. |
| Q17 | lecture room 311 | Now, after the break we'll be moving to a different location for a video presentation, so instead of coming back here, we'd like you all to go to Lecture Room three-one-one | Excerpt/Transcript Explanation: The transcript shows the speaker telling the workers that they will go to a new place ('location') for a movie ('video presentation') and names that place as 'Lecture Room three-one-one'. Answer Explanation: The answer is the specific room where the staff must go to watch a training video at 11:00 am. Reason For Correctness: The correct answer is 'lecture room 311' because the speaker explicitly tells the staff to go there for the video presentation after their 10:30 am break. In English, room numbers are often spoken digit by digit, so 'three-one-one' is the same as '311.' |
| Q18 | Safety at Work | and there you will be shown a video about important safety issues in the workplace, called Safety at Work | Excerpt/Transcript Explanation: The transcript explains that in a classroom, the staff will watch a video about being safe. The speaker says the name of this video is "Safety at Work." Answer Explanation: The answer is the name of the movie or video that teaches people how to stay safe while they are doing their jobs. Reason For Correctness: The correct answer is "Safety at Work" because the speaker explicitly names the video that will be shown during the 11:00 am presentation. In the talk, she mentions that staff will go to a specific room to watch a video about keeping safe at the job site, and she gives the exact title of that video. |
| Q19 | Main Hall | We'll finish off the morning with lunch, which should give everyone a chance to meet and get to know each other, and we'll be serving you a buffet lunch in the Main Hall, which is on the first floor, from 12.00 o'clock | Excerpt/Transcript Explanation: The transcript says that staff will have a buffet lunch at 12:00 in the Main Hall on the first floor. Answer Explanation: The answer is the Main Hall, which is the specific room where lunch will be served. Reason For Correctness: The correct answer is found by looking at the schedule for 12:00. The speaker mentions that the morning session ends with lunch. She specifically says they will serve a buffet lunch in the 'Main Hall' on the first floor starting at 12:00 o'clock. Since the table asks where to go for the lunch at this time, 'Main Hall' fits perfectly. |
| Q20 | team leaders | After lunch you'll be divided up into your teams to meet your team leaders and we're hoping to be all finished by 3.00 so I won't delay you any longer, and I'll hand over to . . | Excerpt/Transcript Explanation: The transcript says that once the workers finish their lunch, they will go to their groups and meet the people who will lead them. Answer Explanation: The answer 'team leaders' refers to the bosses or supervisors in charge of each of the four staff groups (the blue, green, red, and yellow teams). Reason For Correctness: The correct answer is 'team leaders' because the speaker describes the schedule for the rest of the day. After the lunch break at 12:00, the next event is when staff members meet the specialized managers who will guide them in their work. These managers are called 'team leaders.' |
Transcript
Good morning and welcome, everybody. I'm Jenny Stewart and I'm the Staff Manager here at the exhibition centre. We're expecting this year's International Travel Exhibition to attract over 10,000 visitors a day, ladies and gentlemen, and you are among the two hundred extra staff recruited to help look after them. Now, to help things run smoothly, we have divided you into four teams - the blue team, the green team, the red team, and the yellow team. So first I'll explain how the teams are divided up, and then we'll be giving you colour-coded T-shirts so we can identify you more easily. First of all, those who will be looking after the phones and handling all calls regarding the exhibition, you will be on the red team. Now, we've also put the entrance staff on the red team and you'll be stamping the entrance tickets and giving out publicity leaflets, OK?
Those of you involved in distributing entrance tickets will be on the yellow team and we've also put those of you who'll be staffing the information booths around the conference centre on the yellow team, so you'll be getting a yellow T-shirt. Now, most of the hospitality staff have been put in the blue team, so the chefs among you and the kitchen hands will all need a blue T-shirt, but, because of the sheer numbers, all waiting staff will be on the yellow team, and this includes the bar staff among you. Those who will be monitoring and directing the traffic in the car parks are on the green team, so you'll need to get a green T-shirt. This year we've also employed a considerable number of attendants to direct the human traffic around the conference centre. Now, you'll be working in the exhibition hall at all times, giving directions and generally helping people whenever you can, and you will be in the red team, so please collect a red T-shirt.
Right, now that everyone knows what team they're in, we'll get on with the orientation and training programme and first I'll run through the rest of today's programme, which you should have in front of you, so that you can get a general idea of what else is in store today. This introduction finishes at 9.30 and then you'll be hearing from Anne Smith. Anne works in the accounts department on level two and she looks after all temporary staff, and so she is the person to see if you have any problems regarding pay. Anne will be explaining when and how you get this. She will also be handing out your tax forms. And I will just stress that all tax forms must be completed and returned to Anne before your pay can be processed. Following Anne's talk you'll hear from Peter Chen, our Conference Manager, and he will be going over a plan of the conference centre with you, which will help you to orient yourselves. He will also go through the security arrangements with you and show you the fire exits. Then at 10.30, there will be a coffee break in the staff canteen, which is located down on the ground floor. Now, after the break we'll be moving to a different location for a video presentation, so instead of coming back here, we'd like you all to go to Lecture Room three-one-one. You'll find it on this same level, just down the hall, and there you will be shown a video about important safety issues in the workplace, called Safety at Work. We'll finish off the morning with lunch, which should give everyone a chance to meet and get to know each other, and we'll be serving you a buffet lunch in the Main Hall, which is on the first floor, from 12.00 o'clock. After lunch you'll be divided up into your teams to meet your team leaders and we're hoping to be all finished by 3.00 so I won't delay you any longer, and I'll hand over to . . .
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