Passport Application & Auckland International Airport Services - IELTS Reading Answers & Explanations
From Cambridge IELTS 10 General Training Reading Test 2 · Part 1 · Questions 1–14
Reading Passage
==== Read the text below and answer questions 1-7. ====
Passport Application
You will need to fill in an application for a passport in the following circumstances: if you are applying for a passport for the first time, if you wish to replace your current passport, if your passport has expired, or if it has been lost or stolen. Your application form must be completed in your own handwriting.
As proof of your citizenship and identity, you must enclose either your passport or your birth certificate. All documents must be originals; these will be returned with your passport.
The standard time to process an application is up to 10 working days. The processing begins from when we have received the completed application form. Applicants should expect delays if the Passport Office receives a form with missing information. Extra time should be allowed for delivery to and from the Passport Office.
Please provide two identical passport photos of yourself. Both photos must be the same in all respects and must be less than 12 months old.
Ask someone who can identify you to fill in the ‘Proof of Identity’ information and identify one of your photos. This person will be called your witness and needs to meet the following requirements: a witness must be aged 16 years or over, be contactable by phone during normal office hours and be the holder of a valid passport. A witness should fill in the ‘Proof of Identity’ page in their own handwriting. A witness must also write the full name of the person applying for the passport on the back of one of the photos, sign their own name and date the back of the same photo. Photos with this identifying information written in the applicant’s own handwriting will not be accepted.
==== Read the text below and answer questions 8-14. ====
Auckland International Airport Services
A The second floor of the international terminal offers a view of the airfield and all incoming and outgoing flights. There is a cafe situated here as well as a restaurant, which is available for all airport visitors to use.
B We are open for all international flights and provide a comprehensive service for visitors to the city. Brochures on a range of attractions are available, and we also offer a booking service for accommodation and transport. Shuttle buses into the city centre are provided at a competitive price.
C Passengers who require urgent medical attention should dial 9877 on any public telephone in the terminal. The airport pharmacy is located on the ground floor near the departure lounge, and stocks a comprehensive range of products.
D Departing passengers can completely seal their luggage or packages in recyclable polythene to protect them from damage. Luggage storage, charged at $10 per hour, is available on the first floor. Transit passengers have free access to storage facilities.
E Every international passenger, with the exception of children under 12 years of age and transit passengers in Auckland for less than 24 hours, is required to make a payment of $25 when leaving the country. This can be arranged at the National Bank on the ground floor.
F As Auckland International Airport has adopted the ‘quiet airport’ concept, there are usually no announcements made over the public address system. Details of all arrivals and departures are displayed on the monitors located in the terminal halls and lounge areas.
G The airport caters for the needs of business travellers and has several rooms available for seminars or business gatherings. These are located adjacent to the airport medical centre on the first floor. For information and bookings please contact the Airport Business Manager on extension 3294.
Questions
Questions 1–7 True / False / Not Given
Do the following statements agree with the information given in the text above? In boxes, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
Questions 8–14 Matching Features
The reading passage “Auckland International Airport Services” has seven sections, A-G. Choose the correct heading for each section from the list of headings below.
List of Headings
i Departure procedures
ii Observation area
iii Baggage services
iv Meeting facilities
v Healthcare services
vi Flight information
vii Currency exchange
viii Health and safety advice
ix Departure fees
x Tourist travel centre
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | False | Your application form must be completed in your own handwriting | Excerpt/Passage Explanation: The passage says that each person must write their own application form, which means a husband cannot write the form for his wife. Answer Explanation: The answer is False, which means a husband cannot fill out the form for his wife. Reason For Correctness: The correct answer is False because the text states that your application form must be completed in your own handwriting. This means that each person must fill out their own form, and someone else, like a husband, cannot do it for them. |
| Q2 | False | All documents must be originals; these will be returned with your passport | Excerpt/Passage Explanation: The passage says that you must use the real documents, not copies. This means only original documents are allowed. Answer Explanation: The answer means that photocopies of documents are never okay. Reason For Correctness: The correct answer is false because the passage states that all documents must be originals, indicating that photocopies are not accepted. |
| Q3 | True | Applicants should expect delays if the Passport Office receives a form with missing information | Excerpt/Passage Explanation: The passage says that if a person sends a form that is not fully filled out, they should be ready to wait longer for their application to be finished. Answer Explanation: The answer means that if you do not fill out the application completely, it will take longer to process. Reason For Correctness: The correct answer is TRUE because the passage states that applicants should expect delays if the Passport Office receives a form with missing information. This means that not having all the needed information will make the processing time longer. |
| Q4 | Not Given | Please provide two identical passport photos of yourself. Both photos must be the same in all respects and must be less than 12 months old | Excerpt/Passage Explanation: The passage says that you need to give two same photos of yourself. Both must be the same and should not be older than 12 months. It does not say if the photos must be color or black and white. Answer Explanation: The answer means that there is no information about whether the passport photos must be in color or not. Reason For Correctness: The correct answer is 'Not Given' because the passage does not say anything about the color of the passport photos. It only mentions that the photos must be identical and less than 12 months old. |
| Q5 | Not Given | Ask someone who can identify you to fill in the 'Proof of Identity' information and identify one of your photos. This person will be called your witness and needs to meet the following requirements: a witness must be aged 16 years or over, be contactable by phone during normal office hours and be the holder of a valid passport | Excerpt/Passage Explanation: The passage says you need someone who knows you to help with your identity and photos. This person, called a witness, must be at least 16 years old, reachable by phone during work hours, and must have a valid passport. But it does not say if this person has to be a family member. Answer Explanation: The answer is 'Not Given.' This means the text does not say if a witness can be a relative of the applicant or not. Reason For Correctness: The correct answer is 'Not Given' because the passage does not mention whether a witness must be a relative or if they can be a relative. It only talks about the requirements to be a witness without specifying relationships. |
| Q6 | True | a witness must also write the full name of the person applying for the passport on the back of one of the photos, sign their own name and date the back of the same photo | Excerpt/Passage Explanation: The passage says that a witness needs to write their name and some details on the back of one photo. This shows that the witness has important jobs, which means they must have a passport. Answer Explanation: The answer means that a person who helps you by being a witness must have a passport. Reason For Correctness: The correct answer is true because the passage says that a witness must be the holder of a valid passport. This shows that having a passport is necessary for someone to act as a witness. |
| Q7 | False | A witness must also write the full name of the person applying for the passport on the back of one of the photos, sign their own name and date the back of the same photo | Excerpt/Passage Explanation: The passage tells us that a witness, not the applicant, must write their name and date on the back of one photo. Answer Explanation: The answer is 'False'. This means that the statement about the passport applicant needing to sign their name on the back of both photos is not correct. Reason For Correctness: The correct answer is 'False' because the passage states that the witness must write their name and date on the back of one of the photos, not the applicant. Therefore, the applicant does not sign both photos. |
| Q8 | ii | The second floor of the international terminal offers a view of the airfield and all incoming and outgoing flights | Excerpt/Passage Explanation: The passage talks about the second floor of the airport where you can see planes coming and going. It tells us that this floor has a good view of the airfield. Answer Explanation: The answer means that Section A is about a place where you can look at planes and flights at the airport. Reason For Correctness: The correct answer is ii, which stands for Observation area. This is because Section A talks about the second floor of the international terminal, where there is a view of the airfield and incoming and outgoing flights. It mentions that there is a cafe and restaurant for visitors, which indicates it is a space for observing flights. |
| Q9 | x | We are open for all international flights and provide a comprehensive service for visitors to the city. Brochures on a range of attractions are available, and we also offer a booking service for accommodation and transport | Excerpt/Passage Explanation: The passage says that this section helps visitors by giving them information about things to do in the city and helping them book places to stay or transportation. Answer Explanation: The answer means that Section B is about a place where you can get information for tourists and help with booking things like hotels and transport. Reason For Correctness: The correct answer is 'x' because Section B talks about services available for visitors to the city, including brochures on attractions and a booking service for accommodations and transport. This is clearly related to tourism, which is described in heading 'x' for the Tourist travel centre. |
| Q10 | v | Passengers who require urgent medical attention should dial 9877 on any public telephone in the terminal. The airport pharmacy is located on the ground floor near the departure lounge, and stocks a comprehensive range of products | Excerpt/Passage Explanation: The passage says that if you need quick medical help at the airport, you should call 9877. There is also a pharmacy where you can find many medical products. Answer Explanation: The answer means that Section C talks about health and safety services at the airport. Reason For Correctness: The correct answer is 'v' because Section C explains what passengers should do if they need urgent medical help and where to get medicine. It mentions calling a specific number for help and that there is a pharmacy at the airport. The keywords are 'urgent medical attention' and 'airport pharmacy'. |
| Q11 | iii | Departing passengers can completely seal their luggage or packages in recyclable polythene to protect them from damage. Luggage storage, charged at $10 per hour, is available on the first floor | Excerpt/Passage Explanation: The passage says that passengers can cover their bags to keep them safe and also store their bags for a fee. This shows that it is about services for bags. Answer Explanation: The answer means that Section D is about services for bags and luggage at the airport. Reason For Correctness: The correct answer, iii, is right because Section D talks about sealing luggage for protection and offers luggage storage. These actions are related to baggage services. |
| Q12 | ix | Every international passenger, with the exception of children under 12 years of age and transit passengers in Auckland for less than 24 hours, is required to make a payment of $25 when leaving the country | Excerpt/Passage Explanation: The passage says that all international travelers (except for very young children and some transit travelers) must pay $25 when they are leaving New Zealand. Answer Explanation: The answer means that Section E talks about the fees you have to pay when you leave the country. Reason For Correctness: The correct answer is 'ix' because Section E explains that every international passenger, except young children and some transit passengers, has to pay a fee of $25 when they leave New Zealand. This matches with 'Departure fees'. |
| Q13 | vi | As Auckland International Airport has adopted the 'quiet airport' concept, there are usually no announcements made over the public address system. Details of all arrivals and departures are displayed on the monitors located in the terminal halls and lounge areas | Excerpt/Passage Explanation: The passage says that Auckland International Airport has a rule to keep the airport quiet, so they do not make announcements. Instead, they show information about flights on screens in the airport. This shows important flight information. Answer Explanation: The answer means that Section F is about flight information. Reason For Correctness: The correct answer is 'vi' because Section F talks about how Auckland International Airport does not make announcements over the public address system and provides details about flights on monitors. This information is all about flights and their timing. |
| Q14 | iv | The airport caters for the needs of business travellers and has several rooms available for seminars or business gatherings | Excerpt/Passage Explanation: The passage says that the airport helps business travellers and has rooms for meetings or seminars. Answer Explanation: The answer means that Section G talks about places where business people can have meetings. Reason For Correctness: The correct answer is 'iv Meeting facilities' because Section G describes rooms for business meetings. It explains that these rooms are available for business travellers and gives details about where to find them and how to book them. |