Now I am going to describe a complaint that I met and I was satisfied with the result. A few months ago I was scrolling in the Facebook while I was lying in the bed and suddenly I saw a beautiful t-shirt which was black color and I loved it a lot. Eventually I ordered it. I ordered the t-shirt from Live Shopping which is one of the most famous online shopping platform and I ordered from there the t-shirts. When I received the t-shirts after ordering I found it. There was a small hole in the t-shirts and I felt very sad and I was thinking my luck was bad. However my mother told me to send a message to Live Shopping to exchange it and I sent the picture of t-shirts to them. They said a lot of sorry messages to me and I told them to exchange the t-shirts by giving me a new one. Eventually they accepted my word and they had changed my t-shirts and I was very satisfied with their service. So in future I will tend to buy more products from them.
Band 6+: Describe a complaint that you made, and you were satisfied with the result. You should say: - When it happened - Who you complained to - What did you complain about? - Why were you satisfied with the result?
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Polished transcript:
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Now I am going to describe a complaint that I made, and I was satisfied with the result. A few months ago, I was scrolling on Facebook while lying in bed, and suddenly I saw a beautiful t-shirt that was black, and I loved it a lot. Eventually, I ordered it. I ordered the t-shirt from Live Shopping, which is one of the most famous online shopping platforms. When I received the t-shirt after ordering, I found that there was a small hole in it, and I felt very sad, thinking my luck was bad. However, my mother told me to send a message to Live Shopping to exchange it, so I sent them a picture of the t-shirt. They sent me many apologies, and I asked them to exchange the t-shirt for a new one. Eventually, they accepted my request, and they changed my t-shirt. I was very satisfied with their service. So in the future, I will tend to buy more products from them.
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Speaking Time: 66 seconds