Part 3

Band 5+: When are people more likely to make complaints?

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67% Accuracy The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.

Polished transcript:

Male Female

People are more likely to complain when they receive poor customer service or their product doesn't meet their expectations. If the product quality is not good, or if it doesn't match what they were expecting, they are more likely to voice their dissatisfaction.

Actual audio transcript (What native speakers are likely to hear):

I think people more likely to complain when they receive a poor customer’s advice or their product is not. Product quality is not good and also it including their expectation about products. If the real products do not meet their expectation, maybe they will complain for it.

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Speaking Time: 17 seconds

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Vocabulary Repetition:

they: 3

their: 3

likely: 2

product: 2

doesn't: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is above average. However, you may find complexity in certain words challenging. Regular practice should aid in improvement.

Task Response

The answer is relevant and addresses the question directly. The student provides two clear reasons for complaints: poor customer service and unmet expectations. However, the answer could be more specific and provide examples of what constitutes poor customer service or unmet expectations. For example, the student could mention things like rude staff, long wait times, or faulty products. The response could be expanded as it currently feels quite brief.

Fluency & Coherence

5.5

The answer is generally coherent, but there are some minor issues with fluency. The student uses some repetition, such as "product quality is not good" and "their expectation about products." The answer could be more fluent and natural with smoother transitions between ideas.

Lexical Resource

5.5

The student uses a range of vocabulary, but some of the choices are not as precise as they could be. For example, "poor customer's advice" is not as clear as "poor customer service." The student could also use more specific vocabulary to describe the types of complaints, such as "dissatisfaction" or "grievances."

Grammatical Range & Accuracy

5.5

The answer contains some grammatical errors, such as "their product is not." The student also uses some awkward phrasing, such as "it including their expectation about products." The answer could be more grammatically accurate with more careful attention to subject-verb agreement and sentence structure.

Answers On The Same Topic:

When are people more likely to make complaints?

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When are people more likely to make complaints?

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