do you agree that customers are more likely to complain nowadays?

Yes, that's a real statement, to be honest with you. And today people have a lot of options to release their thoughts and feelings. They usually have access to a lot of platforms for sharing their opinions. So it's so crucial for brands because any negative review will immediately affect their purchasing, their income, and [...]

I completely agree. In today's world, it's harder to satisfy customers because they have so many options to choose from. They always want the best, which is why they might complain about products or services. They want the best value for their money, even if it means being more vocal about their expectations.