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Band 5+: Formal You recently visited a store and did not like the customer service there. Write a letter to the store manager and say: 1) What was the issue there? 2) Why wasn't the staff helpful? 3)Suggest what can be done about it?

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Dear manager,

I am writing to tell my dissatisfaction experience with the customer service during my recent visit to your store. Sadly I was totally disappointed because of your inexperienced staffs behaviour.

Firstly, I had trouble finding a product and asked two staff members for help. They were not interested and gave unclear information instead of helping me properly. Moreover,at the billing counter the cashier was busy talking with someone rather than focusing on the buyer in the queue. This made my shopping experience frustrating.

I believe the staff behaviour might be due to lack of proper instructions. Furthermore ,Their slowness to assist made me feels uncomfortable in the showroom.

I give you a request to improve customer service, I suggest training employees to be more polite and helpful. Besides,managers should observe their behaviour to ensure good service.

I look forward to hearing from you

Yours faithfully,

Janish

Word Count: 148

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses all parts of the task. The issues are clearly stated, and suggestions for improvement are provided. Minor improvements in clarity and structure could elevate the response. The letter falls short of the required 150 words.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but the flow could be smoother. Some sentences lack strong connections, impacting the overall coherence. Improved paragraphing and transitional words would enhance the cohesion.

Lexical Resource

The vocabulary used is appropriate for the context, but there's room for improvement in range and precision. More sophisticated vocabulary choices would enhance the overall impact.

Grammatical Range & Accuracy

While the letter is understandable, there are several grammatical errors that affect the clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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Band 5+: Formal You recently visited a store and did not like the customer service there. Write a letter to the store manager and say: 1) What was the issue there? 2) Why wasn't the staff helpful? 3)Suggest what can be done about it?

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Formal You recently visited a store and did not like the customer service there. Write a letter to the store manager and say: 1) What was the issue there? 2) Why wasn’t the staff helpful? 3)Suggest what can be done about it?

Formal You recently visited a store and did not like the customer service there. Write a letter to the store manager and say: 1) What was the issue there? 2) Why wasn’t the staff helpful? 3)Suggest what can be done about it?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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