Band 7+: Last week, you lost your luggage while traveling on holiday. Luckily, you have travel insurance. Write a letter to the manager of your insurance company. In your letter: Describe the characteristics of what you lost - Explain how you lost it - Tell the insurance company what you need from them

I am writing to file an insurance claim for luggage that was lost during my holiday last week.

The baggage is a green, medium sized Samsonite model. Since this trip was the first it had been used, it should appear to be in good condition. Unfortunately, it does not have a contact information tag on it.

While I am not sure how the luggage was lost, I imagine that the airline might have placed it on a different plane. In fact, I believe I missed it due to the staff’s negligence.

Before I left, I had taken out travel insurance with your company. Based on the information in the contract, lost luggage is covered. Therefore, I have attached images of the flight number. Lastly, I would appreciate it if your review this issue. Nevertheless, I trust you will take the necessary steps to address this situation promptly.

I Look forward to hearing from as soon as possible.

Your loyal customer,

Noura.