Dear Manager,
My name is Joshua Kid, I recently stayed in your Hotel for a period covering two nights from the 15th of April to 17th of April 2024. I lodged in a single deluxe suite with room number 824.
I am writing however to inform you of my utmost displeasure at the room service I received while checked-in with your hotel. One notable one is the poor hygiene standard maintained by your staff. Most of the time I returned to my room I met the room in an untidy way despite informing the reception of the need for it to be tidied. On one occasion the hotel staff that came to clean my toilet wore a muddy shoe that left a horrific looking stain in the bathroom as well as the living quarters, not mentioning the fact that even though I complained, I was totally ignored.
I would appreciate if you could look into the sensitisation awareness of your staff. They should be given proper orientation on the need to maintain cleanliness at all time thereby upholding the four-star standard your hotel claims to have. I would also appreciate I if the entire cleaning staff attend a workshop on how to use cleaning agents and accessories while a supervisor be assigned to each cleaning team.
Kindly look into this issue because next time I visit and find the standards the same way I may be forced to report it to the relevant Government agency.
Yours faithfully,
Joshua Kid
