Letter

Band 9: On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: - describe the item you lost - explain how you lost it - tell the insurance company what you would like them to do

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Dear Sir or Madam,

I am writing to report that my suitcase went missing on my recent flight from Cairo to Toronto with EgyptAir, and to request compensation under my travel insurance policy.

I returned from my holiday in Egypt yesterday, but my suitcase never arrived. It was a large red Samsonite with a lock, containing my clothes, souvenirs, and jewelry, and it had a tag with my contact details attached.

I dropped off my luggage at the check-in desk one hour before the flight. The airline staff rushed me to the security check because of some delays at the gates. During the flight, I realised that the baggage tag was missing, and I didn’t get any information about my baggage at all. After landing, at the luggage belt, I did not find my bag, and airline personnel said that without the tag, they could not track the bag or accept a complaint due to the airline policies.

I believe this was caused by negligence at the check-in desk, and I would like to claim compensation for the full value of the suitcase and its contents. I would be grateful if you could let me know what is needed to process my claim.

Kind regards,

Name Surname

Word Count: 207

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

suitcase: 3

flight: 3

airline: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it describes the lost item (a red Samsonite suitcase with contents), explains how it was lost (during a flight, due to a missing baggage tag), and clearly states the desired action (compensation for the full value). The tone is appropriate and the purpose is clear. Minor omissions include not specifying the value of the item or providing a policy number, which could strengthen the request, but these are not essential. To achieve a higher score, consider adding a brief estimate of the value and your policy details to make the claim more actionable.

Coherence & Cohesion

The letter is exceptionally well-organized and easy to follow. The purpose is clearly stated in the opening, and each paragraph addresses a specific point from the task (description, loss explanation, and request). The flow is logical and seamless, with effective use of cohesive devices that do not draw attention. Paragraphing is skillfully managed, making the message effortless to read.

Lexical Resource

The vocabulary is precise, natural, and sophisticated. The letter uses appropriate formal language for a business context (e.g., 'request compensation', 'negligence at the check-in desk', 'process my claim'). There is a wide range of lexical items used accurately, and the tone is consistently professional and appropriate for the task.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures with full control. Sentences are varied in length and complexity, and punctuation is used correctly throughout. There are no noticeable grammar errors, and the overall accuracy is excellent, contributing to a polished and professional letter.

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Band 9: On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: - describe the item you lost - explain how you lost it - tell the insurance company what you would like them to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: – describe the item you lost – explain how you lost it – tell the insurance company what you would like them to do

On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: – describe the item you lost – explain how you lost it – tell the insurance company what you would like them to do

On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: – describe the item you lost – explain how you lost it – tell the insurance company what you would like them to do

On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: – describe the item you lost – explain how you lost it – tell the insurance company what you would like them to do

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Task Response

Coherence & Cohesion

Lexical Resource

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