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Letter

Band 6+: Question: You recently bought a product online, but when it arrived, it was faulty. Write a letter to the seller. In your letter: Describe the product and the issue. Explain what you did to try to resolve the problem. Say what you would like the seller to do.

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Note: Both the topic and the answer were created by one of our users.

Dear sir or madam,

I am writing to you to express my dissatisfaction with my recent purchase from your store. One month ago, I ordered Earbuds from your website, however, this week I received a different product which is a charger.

Let me explain my issue in detail. I have sent a couple of emails to your support email, despite the number of messages, no response was replied to me. Additionally, I used the AI bot provided in your website to figure out what steps should be taken in such cases. Unfortunality, it was not helpful, which was an inconvenient experience.

I would appreciate it if you could address my issue and send me the right item that has been purchased. The reference number of my order is T-18281. And it would be great if support services evolved to avoid similar confusions in the future.

Thank you for your consideration. I look forward to your response.

Yours faithfully,

Ismail

Word Count: 159

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task. Minor improvements in clarity could elevate the response.

Coherence & Cohesion

The letter is generally easy to follow, but some improvements in sentence structure and flow would enhance coherence.

Lexical Resource

6.5

The vocabulary used is appropriate, but a wider range and more precise word choices would improve the overall lexical resource score.

Grammatical Range & Accuracy

5.5

While the letter is understandable, several grammatical errors and inconsistencies detract from the overall grammatical accuracy. Improving grammatical accuracy will significantly improve the score.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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