The provided bar chart and table compare due to people’s satisfaction with aerline service and specific features of flying throughout in 1999, 2000 and 2007.
Overall, the level of satisfaction showed a notable upward trend in big airline services over the period, while following an almost identical pattern in terms of certain aspects in Gullup Polls. Moreover, seat comfort stood out among other fullfilment, as it was introduced as a new category in the final year of the period.
When it comes to general satisfaction with airlines, the percentage of customers, who were satisfied with the airline’s performance, stood at 65% at the beginning of time before experiencing a moderate increase by 4% to reach further 69% in the following year. Then this growing trend continued untill 2007, with reaching 72%. As for dissatisfaction level, it was accounted at 32% in 1999 and steadly dropped to 24% by 2007.
Turning to specific aspects of flying according to Gullup Polls, the courtesy of flight attendants, which was notable with having the most satisfaction level over time, its figure rose regularly from 88% in 1999 to 92% in 2007. Regarding courtesy check-in agents, which was observed a tangile fluctuation with 87-88% between 1999 and 2007, it showed its peak of 89% in 2000. Among these categories, the percentage of ticket price was seen a signicantly improve from 45% in 1999 to 65% in 2007, while the figure of schedules did not changed in 2007 after increasing slightly by 4% between 1999 and 2000, showing at 79%. The comfort of seat recorded only 47% in 2007.