Band 6+: The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The bar and table show the level of customer satisfaction with airline services from 1990 to 2007.

Overall, airline service qualities improved alter 7 years.

In 1999, the research illustrated 65% of costumer who enjoyed travel by that brand airline, while other costumes didn’t like with 32%. The highest percentage of specific services was courtesy of flight (88%). In contrast, the lowest percentage was price of the plane ticket (45%). The satisfaction percentages for the remaining services were 87% for courtesy of check-in and 75% for flight schedules.

Next year, Customer satisfaction with airline services increased slightly by nearly 70%, while customer dissatisfaction decreased to below 30%. Customer satisfaction with the schedule increased by 4%. In addition, the costumer was more satisfacted about cost plane ticket significantly rose with 59%. After 7 years, the number of satisfied customers reached sharply the peak to 72% compared to 1990, and dssatisfied customers also dramatically went down with 24%. Furthermore, new specific aspect was comfort of seat, but the precentage satisfaction was 47%. The costumers was keen on price ticket with 65%.