The provided bar chart and table compare people’s satisfaction with airline service and specific features of flying throughout 1999, 2000, and 2007.
Overall, the level of satisfaction showed a notable upward trend in airline services over the period, while following an almost identical pattern in terms of certain aspects in Gallup Polls. Moreover, seat comfort stood out among other fulfillments, as it was introduced as a new category in the final year of the period.
When it comes to general satisfaction with airlines, the percentage of customers who were satisfied with the airline’s performance stood at 65% at the beginning of the period before experiencing a moderate increase of 4% to reach 69% in the following year. Then this growing trend continued until 2007, reaching 72%. As for the dissatisfaction level, it was at 32% in 1999 and steadily dropped to 24% by 2007.
Turning to specific aspects of flying according to Gallup Polls, the courtesy of flight attendants, which had the most satisfaction over time, rose regularly from 88% in 1999 to 92% in 2007. Regarding courtesy of check-in agents, which showed a tangible fluctuation between 87% and 88% between 1999 and 2007, it showed its peak of 89% in 2000. Among these categories, the percentage for ticket price showed a significant improvement from 45% in 1999 to 65% in 2007, while the figure for schedules did not change in 2007 after increasing slightly by 4% between 1999 and 2000, showing 79%. Seat comfort recorded only 47% in 2007.