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The image displays a pie chart titled 'Categories of library users' and a table on 'Library user satisfaction (%)'. The pie chart breaks down users as follows: Full-time undergraduate at 44%, Full-time postgraduate at 25%, Part-time postgraduate at 16%, Distance learning (all courses) at 8%, and Academic staff at 7%. The satisfaction table shows: for Library opening hours, 65% were very satisfied, 35% fairly satisfied, and 0% not satisfied; for Helpfulness of staff, 95% were very satisfied, 5% fairly satisfied, and 0% not satisfied; for Availability of books, 50% were very satisfied, 40% fairly satisfied, and 10% not satisfied; for Availability of journals, 45% were very satisfied, 35% fairly satisfied, and 20% not satisfied; and for Reliability of wi-fi, 48% were very satisfied, 33% fairly satisfied, and 19% not satisfied.
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The pie chart illustrates the breakdown of university library users, while the table displays their levels of satisfaction across five different services.
Overall, the majority of library users are full-time undergraduate. In addition, the helpfulness of staff had the highest percentage of satisfaction, while more users were dissatisfied with the availability of journals and the reliability of wi-fi.
The most significant section of library users is full-time undergraduates, accounting for 44% of the total. Following this, full-time postgraduates represent exactly a quarter. Meanwhile, part time postgraduates make up 16%, whereas distance learning students and academic staff account for 8% and 7%, respectively.
Regarding user satisfaction, the helpfulness of staff achieved the highest rating at 95%, whereas the library opening hours also received strong approval with 65% of users feeling very satisfied. In contrast, lower satisfaction rates were recorded on availability of journals and reliability of wi-fi accounted 45% and 48%, respectively.
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