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The image contains two bar graphs. The upper graph titled "Performance of bus arriving on time (Actual and Target)" ranges from 0% to 100%, shows 1999 Actual at 80% and Target at 100%, 2000 Actual at 60% and Target at 100%, 2001 Actual at 40% and Target at 100%, 2002 Actual at 60% and Target at 80%, 2003 Actual at 100% and no Target data. The lower graph titled "Number of complains from passengers" ranges from 0 to 150, shows 1999 at 50, 2000 at 100, 2001 at 70, 2002 at 120, 2003 at 130.
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The bar charts given by an American bus company illustrate the number of people who complained and the performance of buses arriving on time between 1999 and 2003.
Overall, the number of complaints steadily increased from 1999 to 2003. By contrast, the proportion of buses arriving on time generally declined during the same period.
In 1999, both actual and target arrival times were over 80%, and the number of complaints was the lowest, at only around 50. By 2003, the percentage of buses arriving on time (actual) was roughly double that of the target, and complaints peaked at 120.
It is clear that the percentage of actual and target arrivals remained steady at approximately 40% during 2001 and 2002. Meanwhile, the number of complaints also remained stable at around 100.
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