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The image contains two bar graphs. The upper graph titled "Performance of bus arriving on time (Actual and Target)" ranges from 0% to 100%, shows 1999 Actual at 80% and Target at 100%, 2000 Actual at 60% and Target at 100%, 2001 Actual at 40% and Target at 100%, 2002 Actual at 60% and Target at 80%, 2003 Actual at 100% and no Target data. The lower graph titled "Number of complains from passengers" ranges from 0 to 150, shows 1999 at 50, 2000 at 100, 2001 at 70, 2002 at 120, 2003 at 130.
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The bar charts gave by America bus firm illustrate amount of people who were arguing and the result of whether bus puntual.
Overall, number of complaint events were steadily growing from 1999 to 2003. By contrast, th e propotion of target time when bus arrived was decline every year.
In 1999, transpotation arrived on actual and goal time were both over 80 percent, and there was lowest complainer only around 50 people. The percentage of bus arrived on actual time as twice as the percentage of bus arrived on target time in 2003. Besides, number of complaints from passengers reach to a peak of 120.
It is clear that the rate of bus arriving on reality and target were remain steadly by approximately 40 percent , so as the amount of passengers complainted , remaining almost 100 people.
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