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Band 7+: The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

Image for topic: The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.
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The image contains two bar graphs, the top graph titled "Percentage of services arriving on time (actual and target)" shows the percentage of services arriving on time each year in blue bars for actual and orange bars for target from 1999 to 2003; the actual percentages are 83%, 83%, 85%, 83%, and 84%, while the target percentages are 85%, 85%, 85%, 85%, and 85% respectively. The bottom graph, titled "Number of complaints (per thousand passenger's journeys)", shows the number of complaints per thousand passenger journeys each year from 1999 to 2003, with the number of complaints being 120, 100, 40, 100, and 120 respectively.
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The charts illustrate performance of a bus company between 1999 and 2003 in terms of punctuality and number complaints .The first graph compares the actual percentage of on-time arrivals with the company’s targets, while the second one shows the number of complaints per thousand passengers.

Overall,company consistently failed to meet its punctuality targets, and the number of complaints increased over the years.

In 1999 and 2000, the target for on-time arrivals was 86%, while the actual figures were significantly lower, around 82% and 83% respectively. In the following years, both the target and actual percentages gradually decreased, with both values being equal at around 84% in 2003.

Meanwhile, the number of complaints per thousand passengers showed a rising trend. Starting from approximately 80 complaints in 1999, the figure increased to around 120 by 2003, with a slight dip in 2001.

In summary, while the company reduced its punctuality targets over time, it still failed to meet them, and customer dissatisfaction—as shown by complaints—continued to grow.

Word Count: 165

Answers On The Same Topic:

The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The above two bar charts present the actual and target arriving time of a bus company and the complaint rate of this company over a 5-year period from 1999 to 2003. The first bar reflects the punctuality record by providing the comparison of actual and target arriving time. Most of the time, the actual arriving […]

The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The two bar charts illustrate the percentage of services arriving on time includes actual and target, and the number of complaints per passenger’s journey. Overall, the period between 1999 and 2000, percentages of services chart showed a peak level of performance in target figure, while target section dropped dramatically at end of the period. Chart […]

The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The charts show the percentage of services arriving on time compared with the target, and the number of complaints per thousand passenger journeys between 1999 and 2003. Overall, actual on-time performance was always below the target, although it generally improved after 2000. Meanwhile, the number of complaints fluctuated but showed an overall upward trend, reaching […]

The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The first chart illustrates the performance of a bus company in terms of on time both empirical and goal while the second chart gives information about the complaints and passenger rate. Overall, it is clear that the target percentage of punctual running sevices was higher than that of actual except for 2003. Moreover, the complaints […]

The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The two bar charts illustrate the performance of a bus company in terms of time, and the number of complaints between 1999 and 2003. Overall, it can be seen that a company could not achieve their target instead of the final year, where actual arriving on time was relatively higher. Another noticeable trend is that […]

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