The two bar charts illustrate the performance of a bus company in terms of time, and the number of complaints between 1999 and 2003.
Overall, it can be seen that a company could not achieve their target instead of the final year, where actual arriving on time was relatively higher. Another noticeable trend is that the number of complaints experienced an increase by the final year.
In 1999 and 2000, the target for on-time arrivals was 86%, while the actual figures were significantly lower, around 82% and 83% respectively. In the following years, both the target and actual percentages gradually decreased, with both values being equal at around 84% in 2003.
Meanwhile, the number of complaints per thousand passengers showed a rising trend. Starting from approximately 80 complaints in 1999, the figure increased to around 100 by 2000. However, in 2001, it deacresed slightly approximately to 82 complaints. In 2003, this figure increased significantly to 120 complaints.
