The two bar charts illustrate the percentage of services arriving on time includes actual and target, and the number of complaints per passenger’s journey.
Overall, the period between 1999 and 2000, percentages of services chart showed a peak level of performance in target figure, while target section dropped dramatically at end of the period. Chart of complaints experienced a gradual fluctuation.
Considering chart of bus services, company achieved target at 86% in 1998, followed by 2000, same level of percentage accounted. Next twice of years, proportions of target was decreased slightly by 1% to 85%, and remained at 84.5% in 2003. In the early stage, actual punctuality was discovered at 85%, falling roughly at 82% in next year. Again rose by 84.5%, after two years, actual punctuality improved gradually, approximately 84.7% in 2003.
According to chart of complaints, initially, 70 thousands passengers complaints were received, rising complaints to 100 thousands in next year Number od complaints recorded in 2001 about 82 thousands and upcoming years complaints was increased sharply. In 2002, 110 thousands complaints collected, and 120 thousands complaints remarked in end of the period.
