Band 6+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts compare the responses of 100 participants, taking place in a survey, concerning the hotel’s customer service in 2005 and 5 years apart.

Overall, the quality of service in a hotel changed for the better, culminating in the rising number of customers claiming it as a good. Of particular note is a decline in the “satisfactory” category.

Focusing more on details, 14 and 5 out of 100 respondents, the smallest segments of the chart, marked the hotel’s service as good and excellent in 2005, respectively, increasing to 39 and 28, the highest figures in the ensuing 5 years.

In contrast, turning to downward trends, considerable decreases were reported after a 5-year span. At the beginning of the period, about half of individuals were satisfied (45), which demonstrated consecutive rankings with “poor(21) and “very poor(15) answers. Following five years, there was a period of fall for all three, with 28 in “satisfactory,” 11 in “very poor,” and 9 in “poor.”.