The pie charts illustrate how visitors rated Parkway hotel customer service in two distinct years, 2005 and 2010.
Overall, the proportion of people rated customer service was satisfactory was the most significant disparity, while the opposite was true for poor. Additionally, the figure for the very poor was the lowest in 2010.
In 2005, most people rated the hotel’s customer service was satisfactory, at 45%, while only 5% of visitors answered the questionnaire that the service was excellent. Then, the figure for excellence increased significantly to 28% in 2010. Similar, the percentage of good ratings rose by 25% from 2005 to 2010, marking the first ranked feedback in 2010.
The proportion of poor feedback decreased remarkably from 21% in 2005 to 17% in 2010. Only 15% of people rated the quality of customer service was very poor in 2005. Then, the figure declined by half, at 4% in 2010.
