Band 6+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The provided pie charts compare the rate of overall customer satisfaction with customer service of Parkway Hotel, spanning from 2005 to 2010.

At the first glance, it is clear that the proportion of positive feedbacks account for around two-thirds in 2005, and continuing increase to 84% in 2010. With negative feedbacks, which experienced fall around a fifth from 36% to 16%, over 10 years period.

Looking further into the data, the rate of positive feedbacks saw the improvement of Parkway Hotel’s custome service. As it observed, the percentage of excellent reviews dramatically soared to almost third while the proportion of good feedbacks also significantly increased to 39%.

With negative reviews, it can be clearly seen that the proportion of very poor feedbacks was substantial decreased to a mere 4%. Additionally, the rate of poor reviews almost less than doubled from 21% to approximately one in ten, stooding at 12%. Moreover, the proportion of satisfactory reviews also depicted a positive change in Parkway Hotel’s customer service, especially when positive responses make up a bigger proportion over 10 years period.