The two pie charts illustrate the proportion of 100 visitors’s feedback who stayed in the Parkway Hotel rating its customer service between 2005 and 2010
Overview, there was a decline in the proportion of satisfaction, very poor and poor levels of the guests, while the opposite was true for the percentage of excellent about service. Additionally, the majority rating provided by the visitors in 2010 was good reviews.
Regarding the Excellent and Good reviews, the percentage of guests on customer service of the examined hotel started at just 5%, after which it witnessed a significant rise to 28% in 2010. Similarly, The share of good review saw changes to excellent’s reviewer, which jumped from 14% in 2005 to 39% by the end of the time frame. Interestingly, the figure for good surpassed Satisfactory to become the most popular feedback in Parkway Hotel
By contrast, the proportion of guests evaluating Satisfactory dropped to 17% by 2010. Similar changes can be seen in the figure for poor reviews falling steadily from 21% in 2005 to 12% until 2010. By 2010 , the percentage of very poor provided by visitors had fell to just 4% becoming the lowest position in rate
