The provided pie diagrams depicts the outcomes of questionnaire for parkway gow guests which contain surveys of hotel’s customer service over the period 2005 and 2010. Overall, it can be clearly seen that the customer service was satisfactory due to had a dominant percentage in 2005. In 2010, there was an upward changes of customer service performance, proven by the results of questionnaire, which were excellent reviews grew more than five times as much as the original in 2005.
During 2005, the customer service performance was mostly rated mediocre, which satisfactory, as the first-largest segment, was voted almost one half of the total with 45%. Although less than one fifth guests voted for good and less than 5% rated excellent, the total number of poor and very poor rate exceed one-third of the chart.
Despite the fact that customer service performance was mediocre during 2005, service performance for clients is seen to be move upward, which excellent and good rates were voted over two-thirds of the populations, with 28% for excellent and 39% for good rate in 2010. Besides that, vote with satisfactory rate was go into free-fall more than halved to 17%. Furthermore, a major decrease to 12% and 4%, poor and very poor rates replaced excellent and good rates in 2005 as the minority in 2010.