The pie charts illustrate the rating of the visitors that rated the Parkway Hotel’s customer service, from 2005-2010. Overall, it is evident that questionnaire was given to hundred people and at the begining the ratings of the service were satisfactory;however, over a time period ratings had increased.
In 2005, most of the reviews were moderate. Majority of the visitors had voted for the satisfactory and poor quality of service and stood at 45% and 21% respectively, while only 5% of guests voted for the excellent quality of service.
In 2010, the feedbacks significantly increased and ratings became primarily positive. Good and excellent ratings stood at 39% and 28%, which is superior to 2005. Thetefore good feedbacks became the most popular opinions in contrast to 2005 when they were only 14%. Moreover in 2010, the negative amount feedbacks decreased, whereas in 2005 very poor and poor ratings accounted for 36% in totall.