The given pie chart illustrates the trends in the responses to a questionnaire regarding how customers rated hotel services between 2005 and 2010.
Overall, all types of ratings experienced significant variations over the period. The most sustainable rise was observed in the ‘Satisfactory’ category in 2005, while ‘Excellent’ showed a decline.
In 2005, the ‘Satisfactory’ rating was at 45%. Five years later, it dropped by 28%, meaning it was at just 17% in 2010. On the or Notably, the ‘Very Poor’ rating sharply decreased to 4%, while the ‘Poor’ rating moderately declined by 12% in 2010.
In conclusion, ‘Good’ started at 14% in the i significant increase. Other categories either gained or lost slightly between 2005 and 2010.
