The pie charts illustrate visitors responses to a survey about customer service at the Parkway Hotel in 2005 and 2010.
It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majoriry described the hotel’s service as good or excellent in 2010
First, looking at the positive responses first in 2005 only 5 per cent of the hotel’s visitors leave a excellent experience and good experience reach 14 percnet after that the excellent customer service but in 2010 both increased significantly respectively at 28 percent and 39 percent. Next, the satisfactory accounted for nearly half in 2005 and decreased sharply in 2010.
Final, Poor and very poor customer service accounted for 36 percent in 2005 but slightly decreased to 26 percent demonstrated that customer service has been positively improved