The two pie charts illustrate the outcome of customer surveys assessing the Parkway Hotel’s service quality over a five year period. Overall, the data indicates a marked improvement in guest satisfaction, with the most notable growth observed in the proportion of guests rating the service as good.
Starting with the good rating, it recorded the most substantial growth, more than doubling from 14% in 2005 to 39% in 2010. This was followed by an excellent rating, which also saw a remarkable increase of 23 percentage points, climbing from 5% to 28% over the same period. In contrast, the poor rating declined by 9 points, falling from 21% to 12%, while the very poor decreased from 15% to 4%. The satisfactory rating experienced the sharpest drop, plummeting from 45% to 17% .
In conclusion, the data highlights a significant improvement in customer satisfaction between 2005 and 2010. Both the good and excellent ratings increased significantly, indicating that a larger proportion of customers were highly satisfied, whereas the decreases in the satisfactory, poor, and very poor ratings, reflecting a reduction in lower levels of satisfaction.