Band 8+: The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summaries the information by selecting and reporting the main features, and make comparisons where revelant.

The pie charts illustrate visitors’ responses to customer service at Parkway Hotel in 2005 and 2010. Overall, there was a noticeable shift in the perceptions of customer service quality during this period.

In 2005, the majority of visitors rated the hotel’s service as satisfactory, accounting for 45% of responses. However, by 2010, the proportion of visitors rating the service as satisfactory had decreased significantly to only 17%. Conversely, there was a considerable increase in the proportion of visitors rating the service as good, rising from 14% in 2005 to 39% in 2010.

Furthermore, there was a notable decrease in the proportion of visitors rating the service as poor, dropping from 21% in 2005 to 12% in 2010. Similarly, the percentage of visitors rating the service as very poor decreased significantly, from 15% in 2005 to only 4% in 2010.

The data indicates a clear improvement in visitors’ perceptions of customer service at Parkway Hotel from 2005 to 2010, with a significant increase in positive feedback and a corresponding decrease in negative responses.