Process Diagram

Band 6+: The diagram below shows how incoming calls are routed at a company.

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Image for topic: The diagram below shows how incoming calls are routed at a company.

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The image displays a flowchart illustrating a process that starts with 'Answer phone' and proceeds to 'How can we help?'. From this point, the path diverges into four possibilities. The first branch, 'Product information or help placing order', leads to collecting the 'Caller's name and company', which then results in a 'Transfer to sales department'. The second branch, 'Shipping or billing', directly leads to 'Transfer to that department'. The third branch, 'product', also leads to collecting the 'Caller's name and company', but this path concludes with a transfer to the 'Help desk'. The fourth option is 'other', which directs to 'Transfer to relevant department', with a looping arrow leading back to the 'How can we help?' step.

Given the complexity of the image, the above description may not be entirely accurate.

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The given diagram provides information about the way to manage incoming calls at a company. Overall, there are four main circumstances, including offering product detail or placing order assistance, shipping or billing, coping with product, and other situations.

Regarding the first scene, after indentyfing that people need further information about items or require support for placing order, it is advisable to ask the caller’s name and company for subsequent transferral to sales department to deal with the demand. In the second context, when the caller necessitates product delivery or payment, this requirement needs to be transferred to that department later on.

In terms of the two remaining circumstances, there exist particular route for each. First, if the caller’s concern is the item itself, personal detail such as name or company is needed, followed by helping desk. In addition to these three above contexts, other situations involves transmission to relevent department for the most effective solutions.

Word Count: 155

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Overall Band Score

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Vocabulary Complexity:
C2 - Complex
Continue to challenge and refine your language choices.

Grammar Mistakes: N/A

Vocabulary Repetition:

company: 3

product: 3

department: 3

Try using synonyms for the above words

Task Response

The report adequately covers the process of routing incoming calls, presenting the main stages and options. The organization is clear, with a paragraph dedicated to each branch of the flowchart. To improve, consider including more specific details from the diagram to enhance the description and ensure a more comprehensive overview. Also, pay attention to grammatical accuracy and word choice to refine the language.

Coherence & Cohesion

The report is generally understandable, but the organization could be improved. The introduction provides a basic overview. The body paragraphs attempt to describe the process flow, but the transitions between the different scenarios could be smoother. Using more explicit transition words and phrases would enhance the flow. For example, you could use phrases like 'In contrast to the previous scenario' or 'Alternatively' to better connect the different parts of the process. Also, avoid repetition and ensure each sentence contributes meaningfully to the description.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in terms of precision and variety. While words like 'circumstances,' 'necessitates,' and 'transmission' are appropriate, the report could benefit from more specific and descriptive language related to process descriptions. For instance, instead of 'coping with product,' consider using 'addressing product-related inquiries' or 'handling product issues.' Also, try to avoid overly formal or complex words when simpler alternatives would suffice. Focus on clarity and accuracy in your word choices.

Grammatical Range & Accuracy

The report contains several grammatical errors and phrasing issues that affect clarity. Some sentences are awkwardly constructed, and there are instances of incorrect word usage and tense inconsistencies. For example, 'indentyfing' should be 'identifying,' and 'transferral' is not the most appropriate word choice. Pay close attention to subject-verb agreement, correct tense usage, and proper sentence structure. Review your work carefully to identify and correct these errors. Consider using a grammar checker and proofreading thoroughly before submitting your report.

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Band 6+: The diagram below shows how incoming calls are routed at a company.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

The diagram below shows how incoming calls are routed at a company.

The diagram below shows how incoming calls are routed at a company.

The diagram below shows how incoming calls are routed at a company.

The diagram below shows how incoming calls are routed at a company.

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The diagram shows processes of either recycling plastic items to produce goods, or trash into dustbins to fill land

The diagram shows how tea leaves are processed into five tea types. Summarize the information by selecting and reporting the main features and make comparisons where relevant.

The picture below shows green coffee production. Summarize the information by selecting and reporting main features, and make comparisons where relevant.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

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Grammatical Range & Accuracy

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