Band 7+: The first chart below shows the number of airline crew (pilots, stewards etc) needed to fly a passenger plane between Australia and a number of other countries. The second chart shows the number of passenger complaints per plane journey made on these routes, and average kilogram (kg) weight of luggage (or baggage) carried per passenger. Write a report summarising the information. Select and describe the main features, and make comparisons where relevant.

The charts give data about four flight destinations from Australia in terms of crew numbers, passenger complaints made and luggage weight per passenger.

The largest crew (15 people) is needed for the flight to Germany, followed by Indonesia (11) and Malaysia (8). The destination requiring the least crew per plane is New Zealand (with 6 crew). This trend is reflected in the weight of luggage per passenger, with Germany having the heaviest baggage at 38 kg, and Indonesia the second heaviest at 32 kg. Malaysia flights carry 30kg per passenger, and New Zealand has the lightest figure at 15 kg.

However, the pattern for customer complaints is reversed, with New Zealand flights having the most complaints (6 per flight) followed by Indonesia and Malaysia with 3 each. Flights to Germany have the fewest complaints, with only 1 per flight.

Overall, it is apparent that flights to Germany require the most crew and baggage, while those to New Zealand require the least. However, passengers to Germany make the least complaints, while flights to New Zealand cause the most complaints. The Malaysia and Indonesia flights lie roughly between these two extremes.