This line chart compares the number of enquiries handled by a Tourist Information Office in a specific city between January and June 2011, categorized by three methods of communication.
Overall, the most striking trend is the significant increase in in-person and telephone enquiries, while requests made via letter or email experienced a steady decline. By the end of the six-month period, visiting the office in person became the most popular way to seek information.
In January, telephoning was the most common method with 900 enquiries, compared to 750 by letter/email and just over 400 in person. However, in-person enquiries grew rapidly, surpassing letter/email in March and telephone in April, eventually peaking at 1,900 in June. Telephone enquiries also saw a rise, despite a brief plateau between March and April at 1,000, finishing the period at 1,600.
In contrast, the number of people writing letters or emails remained the lowest from March onwards. This figure fell gradually from its starting point to roughly 350 enquiries in May and June, representing a clear shift in how tourists preferred to interact with the office.