Line Graph

Band 7+: The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009. Summarise the information by selecting and reporting the main features making comparisons where relevant.

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Image for topic: The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009. Summarise the information by selecting and reporting the main features making comparisons where relevant.

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The image shows the number of complaints to an airline over a six-month period with three complaint methods: in person, by email/fax, and by telephone. In January: in person (450), by email/fax (600), by telephone (300); in February: in person (500), by email/fax (400), by telephone (600); in March: in person (700), by email/fax (500), by telephone (1000); in April: in person (1200), by email/fax (600), by telephone (1400); in May: in person (1500), by email/fax (500), by telephone (1600); in June: in person (2000), by email/fax (400), by telephone (1600).

Given the complexity of the image, the above description may not be entirely accurate.

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Note: Both the topic and the answer were created by one of our users.

The line graph gives information about how many complaints were sent to the complaints department of a specific airline from January to June. Overall, the number of complaints sent in person and by telephone increased over a 6-month period, while the opposite trend was true for those complaints sent by email or tax.

The number of complaints sent in person started at over 400 cases, which became the lowest point in general at that time and then increased steadily to approximately 800 in March. Continue to rise, this figure reached its highest point of 1900 by the end of the period. Meanwhile, complaints made by telephone had a slight decrease in the first two months but then rose again. This figure remained stable for the next two months then went up significantly and reached the highest point in June at 1600.

Conversely, complaints sent via email or tax began at its peak with 800 cases then dropped gradually until May. In the last 2 months of the period this figure remained unchanged.

Word Count: 172

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

complaints: 7

period: 3

point: 3

figure: 3

months: 3

Try using synonyms for the above words

Task Response

The report adequately addresses the task by summarizing the main features of the line graph and making some comparisons. However, there are a few areas for improvement. The report could benefit from more precise data referencing and a more sophisticated use of language to enhance clarity and conciseness. For example, instead of saying 'over 400 cases,' you could provide the exact number. Also, the last sentence has a typo ('tax' instead of 'fax').

Coherence & Cohesion

The report is generally well-organized with a clear overview and body paragraphs. However, some transitions could be smoother to enhance the flow of information. For example, in the second paragraph, the connection between the increase to 800 in March and the subsequent rise to 1900 could be clarified. Also, the final sentence in the second paragraph feels slightly disconnected. Consider using cohesive devices to link ideas more explicitly.

Lexical Resource

The report demonstrates a good range of vocabulary suitable for describing trends and data. Terms like 'steadily,' 'approximately,' 'significantly,' and 'conversely' are used effectively. To further enhance the lexical resource, consider incorporating more varied synonyms and avoiding repetition of phrases like 'this figure.' For instance, instead of repeatedly using 'this figure,' you could use 'the number,' 'the count,' or more specific references to the complaint method.

Grammatical Range & Accuracy

The report demonstrates a reasonable command of grammar, but there are some errors that affect clarity. The second paragraph contains a sentence fragment ('Continue to rise, this figure reached its highest point of 1900 by the end of the period.'). This should be corrected to form a complete sentence. Additionally, check for subject-verb agreement and correct tense usage throughout the report. Proofreading carefully for these types of errors will improve the overall grammatical accuracy.

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